I am number 950 in the country. I called Tesla home office today and found out they started sending out configurations today. However, they would not tell me how many they sent out. They would not tell me how many or how often they will be sending out in the future. They would not tell me how many cars they are making in September. I found this very frustrating. This is a public company not the NSA. I gave them a lot of money two years ago and am a customer. I have never worked with any company that treated its loyal customers with such disrespect. They build the best car in the word, but they are the worst in customer service. I have left messages with the Cfo, the director of Customer Service, the Director of production asking one simple question. What should I expect and when. No one has ever called me back.
If I hadn't waited two years already with bad information all along, I would be very suspect about working with them. As we all know, we were promised this car a year ago, then in December, then in the first quarter, and now this month Now they wont tell me when I will be called or when I will get the car. Is it just me or does anyone else find this the worst customer care of any company of this stature you have ever dealt with?
JA