My post here could go in many threads, but I guess this one seems the most appropriate.
I just sent a very long email (copied below) to Tesla asking for a lot of answers to specific questions. I try to (politely) chide Tesla for the lack of communication as well, hoping it will improve things in the future
. I'll post any new tidbits of info that I get, of course. For reference, here's the email:
Hello,
I have Model S reservation #P1577 and am hoping to receive my car within a few months.
I am very impressed, for the most part, with what Tesla has been able to achieve with the Model S from designing and building the car, all the way up to ramping up the production line. However, I have to admit that I am disappointed by Tesla's level of communication with its reservation holders, particularly about fairly major features even after deliveries have started. Features promised to be on the cars in the past are not showing up in delivered signature vehicles. While I can understand that these features are under development on the software side--and while I have no problem with gaining promised features through software updates--I am very concerned that features Tesla employees have mentioned as being on the car may never end up being available--or will only be available for a fee.
I feel that improved communication along this front would really go a long way toward settling those who have signed MVPAs, encouraging additional reservations, and stopping existing reservation holders who have not yet signed their MVPA from cancelling their reservation. (Not to mention that the early reservation holders have demonstrated the most faith in Tesla!)
So on this front, I'd like some answers to questions (please) which I would like to post to teslamotorsclub.com to answer many of our customer questions there:
1. Is voice control planned for a future software update? If so, when is the expected release of that feature? Elon demonstrated it at the event in October but nobody's seen or heard anything since.
2. Many Tesla reps have mentioned that the Tech package includes onboard hard drive storage of Google maps. Can you clarify how this works, and when it will be available? Some signature reservation holders who have received their car already have reported that the Google maps display goes entirely blank in areas of poor cell coverage...implying that onboard maps are clearly not available in the current release. Also some clarification about whether points of interest (POIs) and navigation bookmarks are planned to be stored onboard would be useful.
3. Will the maps support display of speed limits, and warnings when the car exceeds these limits (as a setting)? This is common in inexpensive GPS devices, and honestly it's expected on the Model S infotainment system.
4. Is a release planned which supports "tracking up" instead of "North up" map orientations? If so, when is this release expected? Any plans for a "3D" view as seen on many navigation systems?
5. There has been mention of backup camera features (such as turn/guide lines) being planned for a future update. Is this in work, and if so when is the expected release?
6. Is support for video playback (when the car is in park) such as .MOV files or MP4 video files in the works? Playback from external hard drives, perhaps the internal hard drive, or via the internet? Several lower end infotainment systems have this, and we customers are expecting such support in the Model S. If so, can you provide an estimate as far as when it will be ready? (I understand that video support cannot necessarily be enabled when the car is not in park or is moving). I'd love to watch a movie with surround sound on the touchscreen/sound studio package while my car is charging!
7. What about support for multichannel sound files (such as a surround encoded flac file)? Is it in work or planned?
8. When is the Model S Owner's Manual expected to be ready for download for reservation holders?
9. What is the plan for the panoramic roof sunscreen? Many customers, after taking test drives, have determined that the screen is not needed if it adds bulk to the bar in the middle of the pano roof.
10. What is the current status of the little shelf below the touchscreen? George Blankenship has mentioned it will be a standard free feature, but it is not appearing on signature-delivered cars. I'm concerned about this due to the complete lack of storage in the cabin.
11. What is the status on the "opportunity console" development? Again, this is a concern due to the lack of concealed storage in the Model S. This console has been promised but we haven't heard anything from Tesla for months about it.
I am fully aware that some of the expected dates for these questions are subject to change...but as someone who has committed to buying an expensive car without all of the promised features being ready, I am getting a little nervous about the lack of public information on this front.
I know there are a lot of questions here, but if Tesla communicated more of these details to customers (via emails or the website), they could be avoided. (It would be much more efficient than answering questions individually too, of course!) I can understand if you can't answer questions regarding unannounced features...but most of my questions above involve features mentioned by Tesla reps at one time or another, so I feel they deserve answers.
A little bit of feedback that I noticed from some early customer reports that I thought I'd pass on to help the developers/engineers:
1. The day/night mode decision for the display appears to be made by an external ambient light sensor. A signature customer reported that incorporating time of day would be more effective. There were cases where (in the daytime) the screen went into night mode in the garage in the middle of the day, and at night went into day mode while in a well-lit tunnel. In both cases, the driver would have preferred that the mode not change.
2. There are consistent reports that the 0-11 volume control on the Model S (LOVE this Spinal Tap reference!) is too coarse...a change of one notch in the volume setting is too large a change in sound level. Is there an expected software release that adds more fine control to the volume (maybe instead in increments of 0.5 or 0.25 instead of 1.0), and if so, when is it expected to be released?
One suggestion: In my opinion (and the opinion of many other customers as evidenced on teslamotorsclub.com), Tesla needs to dramatically increase the volume of communication to its reservation holders so that we know where things are at. I am aware of reservation holders who are getting frustrated and cancelling due to the lack of communication, and I hate seeing that because I want to love this car company! Here I am, about to spend $85k on a car (am I crazy!) and I don't even know exactly what I'm getting for the money!
Thank you for your answers in advance...and to the entire Tesla team. I know you guys are working your butts off and we all appreciate it! We just need more communication!
Thanks,
Todd Burch
P1577