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Now that is impressive customer service. I don't think any other EV manufacturer or charging network operator would be nearly that proactive! It's great to see that Tesla is going above and beyond. Hopefully the problem will be fixed soon.Flat beds being used by Tesla to carry MS's to either Gilroy or Tejon Ranch when you get here.
I'm curious as to the explanation for the outage but we may never know.
It's the first time I've heard of an entire SC going down.
I'm curious as to the explanation for the outage but we may never know.
It's the first time I've heard of an entire SC going down.
Suppose I could just call the Supercharger phone number and inquire when I'm at Tejon. But I was surprised to learn that the route from Tejon through Atascadero to Gilroy is 3 miles less that through Harris Ranch. Not as fast I expect but still...Another case for showing real time availability. If you were charging at Tejon Ranch and could see on your Nav screen that Harris Ranch was not working or full, it would offer you the ability to change your routing to Atascadero for example and avoid the pile up of cars waiting for a charge and tow trucks!