As others here I am also experiencing the yellow border.
I was met with the response from my local SC stating that the yellow borders do not impact the functionality of the screen, thus not making it eligible for a replacement under warranty. Replacing the screen was not considered a permanent solution since the new screen could potentially experience that same discoloring.
Engineering is working on a fix with UV-light, but at this point in time a toolkit/solution is not available.
I was thus offered to purchase I new screen if I wanted to.....
For me this raises a *sugar* load of questions:
- If this is not a defect, why have they replaced it under TESLAS warranty previously?
- If this is not a defect, why are thy working on a fix?
- And if a fix is made available, is this fix free, because evidently it is not covered by warranty?
- If it is for free, why, just because they are kind?
- If this is by design, where is this feature described, and when is it supposed to happen, 6 months, 12 months etc?
- Why does some cars have this "feature" and others do not?
- If replacing the screens is not considered permanent, are they saying that every car being sold new today will have this issue sometime in the future?
- If no, why can't they install the "new" screens in our cars?
- This is only cosmetics has been argued, my car had some paint spills, they fixed these under warranty, but the paint spills does not effect the cars functions, so why is this covered by warranty?
- Also, my alu. frame around the screen had some small dents, only cosmetics, why is this replaced under warranty?
This is becoming a huge problem for Tesla, and is costing them a *sugar* load of money.
I don't know much about US law, but in Norway the law is clear. If it is a defect, it must be covered by the warranty.
I belive Tesla is stalling, trying to find a cheaper solution then replacing the screens as a fix. Which for me is fine, as long as the problem is fixed. According to Norwegian law, Tesla is obligated to fix the issue within a reasonable time frame (same time frame others manufacturers are providing). Thus if they do not find a solution, they are left with replacing the screen. Also, it is not guaranteed that the replacement screen will have the same issue, so I find it strange that they choose to forfeit their chance to try and fix the issue. By doing so, the are obligated to compensate the customers, the amount it will cost to replace the screen.
I have written a claim to Tesla, so I am currently waiting for their reply. If they do not replace the screen, I will go to legal actions. I Norway there is a consumer organization that supports and puts legal pressure on companies on consumer behalf in cases like these. Based on my dialog with them, they are stating this is an open shut case. Tesla is in fault on this one.
Edit: If Teslas screen supplier was smart enough to exclude this issue under warranty with Tesla, that was probably smart of them. However, my agreement is with Tesla, and they are still obligated to deliver on warranty even if they can't forward the costs to their suppliers.