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Another plus one from me
Jerome has been the most attentive, responsive senior member of an organization I've ever had dealings with
I certainly hope there's nothing wrong, and that he just needs some time to recharge so to speak
There is already another thread on this, but I think this is a great thing for current owners. Right now I think the maintenance and service policies are the worst thing about Tesla. They are the only thing about the company that I don't love. Hopefully his replacement will be more owner friendly. It would be great to see Tesla make indy shop and DIY repairs and maintenance a real possibility. That would be a huge boon to those of us who don't want to pay the crazy service center prices for annual service or those of us who don't live near a service center.
Little known: Jerome was instrumental in breaking up the log jam of early Model S deliveries. Word is that he held a twice daily meeting, with a spreadsheet listing every single car not-yet-delivered or delivered-with-issues, each VIN assigned to a specific employee, and reviewed morning & night with those employees demanding answers regarding progress towards resolving. Painful I'm sure for everyone involved, but also necessary to get cars to people who were frustrated. Easy to work for? Probably not . But his integrity and commitment are top-notch and I think the world of him.
Whatever he decides to do over the next four months, I'm sure he'll do it well.
Tesla significantly changed his role last March -- http://www.bloomberg.com/news/artic...les-chief-amid-search-for-regional-executives whilst asserting "Jerome has not been demoted in any way" which is much like a formal statement by a sports franchise owner declaring his confidence in the coach.
He has exercised options for ~ $4.75 million, retaining about $700,000 worth at last report in mid-July and the board has determined he is no longer an officer of the company (meaning that if he sold his last set of options it wouldn't be reported). It seems fairly clear that he's not going to be a major part of the program going forward.
There is already another thread on this, but I think this is a great thing for current owners. Right now I think the maintenance and service policies are the worst thing about Tesla. They are the only thing about the company that I don't love. Hopefully his replacement will be more owner friendly. It would be great to see Tesla make indy shop and DIY repairs and maintenance a real possibility. That would be a huge boon to those of us who don't want to pay the crazy service center prices for annual service or those of us who don't live near a service center.
He was the top guy in services, he is therefore responsible for all of the service decisions. I understand that he is responsive to owner emails, and seems like a nice guy but he is where the buck stops. I don't even necessarily think he's making the wrong choice for the business, as service is a great way to make money. I just think its a shortsighted outlook.I think you're blaming the wrong guy, and your criticism of Dr. Guillen is grossly misplaced.
He was the top guy in services, he is therefore responsible for all of the service decisions. I understand that he is responsive to owner emails, and seems like a nice guy but he is where the buck stops. I don't even necessarily think he's making the wrong choice for the business, as service is a great way to make money. I just think its a shortsighted outlook.
I've heard great things about Jerome. Happily he should be back around the time I get my Model X. As to why he's taking time off, I have no information on that, but, as much as I admire Musk and what he is doing, can you actually imagine what it's like to work or him, particularly in a senior leadership position? He probably expects the same 24/7, always working, A-type, over-achiever attitude that he himself possesses. And I would imagine that might get a bit stressful sometimes. So here's to Jerome's sabbatical and hoping he's back on the team soon.Jerome Guillen appears to be taking a leave of absence until Dec 31, 2015 according to a recent SEC quarterly filing. I did not wish to believe this at first but everyone needs to take a breather from time to time. I do not wish to speculate the reason for this leave but am hopeful that he will be back as he has been a real asset to the TM management team. I can not speak for everyone but as to my own dealing with him I find he has provided me with service that exceeded my expectations. He answered every one of my emails promptly and professionally. I will miss him during his absence and hope to see him back January 1, 2016.
THANK YOU JEROME!
Man I wish a moderator would clean this thread up. There are plenty of places for some of the speculation above and for criticism. The title of the thread is Thank you Jerome!