Yeah, I asked them about the ambient activation as well as for fog lights. They basically just ignored my request; "Still waiting to hear back on that."
This will be figured out eventually. For me, it'll have to wait until after the warranty expires. That's the only lever they have.
<RANT>
I've already received a takedown notice for posting a tiny excerpt from one of their manuals. I don't want to go up against their lawyers which are definitely closely watching these forums. It's a shame that Tesla feels it's more important to pay lawyers to attack us rather than help us. (or at least let us help each other!)
I am biding my time until someone initiates a class-action for denying service information. After all this talk about breaking out of the antiquated dealer model, they've finally proved, at least in some ways, their way sucks.
I've met JB before and it's clear to me that these policies are coming from somewhere else. I think management and their lawyers scare the ever living crap out of their employees so they remain quiet and obstinate when they could be helpful.
I understand that being a public company they have to be extremely careful with anything that could affect their stock price, but once they get hit with a class-action it's going to backfire on them. Never mind that their policies on accident repair are driving repair costs up so high that many are totaled for relatively minor accidents, thus driving up insurance costs and driving down resale value. The only part good for us will be the plentiful availability of used parts from all the salvage cars they refused to re-activate.
Many early cars are going to be coming off warranty soon. They are going to have to fix their policies to make third party repair an option and officially support this. It seems that they are not building SC's fast enough to keep up with demand, so many people have long wait times. They absolutely need to empower owners and independent shops to take some of this load. I'm still waiting to get my car in for minor issues that existed when I first drive it home. They don't even make that a priority! (probably because there are owners with more serious issues stacked up) It definitely soured me on the whole experience. I purchased a Leaf new in 2011 and had zero issues. I never took it in for service, not once. The manuals were downloadable on Nissan's support site for a nominal fee.
Seems to me if they spend a little more in quality control before it leaves production, they could drastically relieve SC pressure as well as improve customer satisfaction.
</RANT>
I don't expect them to help with programming for anything unless they do all the work and overcharge for it. They don't even need to have a car in the SC for changing options, it can be done over the air in a few seconds.