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Wow, sounds like a huge headache, but brake rotor rust where the pads don't contact is totally normal. I've seen it on every car I've ever had where the rotors were easily visible thru the wheels. And, rust will quickly appear on the rotors if the car's left for a bit, which is also totally normally. Some use of the friction brakes make it go away.. I also mentioned my disappointment that the brake rotors were covered in rust, but I was told this was only cosmetic and I would need to live with it. A disappointment for sure on a car that is marketed as "like new", but oh well.
Wow, sounds like a huge headache, but brake rotor rust where the pads don't contact is totally normal. I've seen it on every car I've ever had where the rotors were easily visible thru the wheels. And, rust will quickly appear on the rotors if the car's left for a bit, which is also totally normally. Some use of the friction brakes make it go away.
In this case though the brake rotor is fine. What looks awful is the brake drum and that will not get better with braking as there are no contact areas on the drum. Also the caliper looks horrible like the previous owner took horrible care of the car and never washed and cleaned it. IMHO they should have done something to improve the appearance of the car before selling it as CPO. CPO should mean "like new" with minimal wear and they should have done something to dress up the brake drum and caliper.
Again rust, dirt, and grime in the rotor is acceptable and normal but this is not the rotor.
Thanks for sharing your experience, most posts are praise how great the CPO experience, but some of us want to read both sides of the story. I never purchased an used car before, it reminds me that I'm not buying a new car.
I just reserved a CPO car from Highland Park yesterday, the advisor contacted me during the car was in the inspection to qualify for CPO. It's hard to believe that I made the decision to purchase the car only base from an email with a tiny picture that shows the options of the car. I pulled the trigger without see and touch the product, it was all based on Tesla's image of how they handles the CPO and treat their customers.
The car is scheduled to be delivered to OC in 3 weeks, I really hope I'm the lucky one and looking forward to enjoy what most people praise about Tesla purchasing experience.
Overall Tesla is a good company, but they kind of suck at selling cars. This no dealership model is kind of a failure I think...
I first test drove a car in Atlanta and the salesman was amazing and I basically decided to buy the car right there. Then I did another test-drive in CLT and there is no doubt in my and my wife's minds that if we had first test-drove the car in CLT, we would definitely NOT have bought a Tesla because the salesperson was unenthusiastic and did nothing to explain and promote the product. Like any product, the salesperson makes or breaks a deal no matter how good the product really is.
I think Tesla should and must institute a dealer like system whereby effective salespeople are rightly awarded.
Moreover, the deliver process, like many who agreed with me in my thread and as many others have posted, lacks information, communications, and is pretty much outright bad compared to say Mercedes, Lexus, or BMW.
The CPO program probably needs to be improved. Certain cars that are in poor conditions should not belong to a CPO program... I purchased an almost new Lexus a couple years ago, and although the front hood had been painted, the car was in completely excellent condition. I could not tell at all that the car was used, and could easily be put in a showroom and would look completely new. The car had absolutely no issues whatsoever. If I go to my local Mercedes dealership and look at their CPO cars (I have done such things in recent years), they are all in immaculate condition and all look new, pressure washed daily.
If Tesla wants to sell more cars and really become a mainstream car company, it needs to improve all these aspects.
Overall Tesla is a good company, but they kind of suck at selling cars. This no dealership model is kind of a failure I think...
I first test drove a car in Atlanta and the salesman was amazing and I basically decided to buy the car right there. Then I did another test-drive in CLT and there is no doubt in my and my wife's minds that if we had first test-drove the car in CLT, we would definitely NOT have bought a Tesla because the salesperson was unenthusiastic and did nothing to explain and promote the product. Like any product, the salesperson makes or breaks a deal no matter how good the product really is.
I think Tesla should and must institute a dealer like system whereby effective salespeople are rightly awarded.
Moreover, the deliver process, like many who agreed with me in my thread and as many others have posted, lacks information, communications, and is pretty much outright bad compared to say Mercedes, Lexus, or BMW.
The CPO program probably needs to be improved. Certain cars that are in poor conditions should not belong to a CPO program... I purchased an almost new Lexus a couple years ago, and although the front hood had been painted, the car was in completely excellent condition. I could not tell at all that the car was used, and could easily be put in a showroom and would look completely new. The car had absolutely no issues whatsoever. If I go to my local Mercedes dealership and look at their CPO cars (I have done such things in recent years), they are all in immaculate condition and all look new, pressure washed daily.
If Tesla wants to sell more cars and really become a mainstream car company, it needs to improve all these aspects.
I first test drove a car in Atlanta and the salesman was amazing and I basically decided to buy the car right there. Then I did another test-drive in CLT and there is no doubt in my and my wife's minds that if we had first test-drove the car in CLT, we would definitely NOT have bought a Tesla because the salesperson was unenthusiastic and did nothing to explain and promote the product. Like any product, the salesperson makes or breaks a deal no matter how good the product really is.
That is very strange. I've never seen or even heard of an uninterested Tesla staffer before.
However, while car shopping at traditional dealers a couple of years ago, it was about 50/50 as to whether any given sales person gave a crap about me. There were a couple of good ones, a bunch of people who sort of cared a little bit, and a couple of people who did the bare minimum possible.
Dealers suck, and Tesla's model is far superior, even if it may not be perfect.
Well, they did replace the rear rotor hats on this last service visit. I still don't know why (not like I was complaining though). I can only imagine it was connected with my drive unit swap b/c they did not service the front rotor hats. This picture is of how my rear brakes look now. This, to me, is an acceptable level of cosmetic wear and tear to the brakes.
You are buying a used car. Do your due diligence like any other used car. Go over the car carefully inside and out, ask to inspect the service records and work history on the car so you know the car was maintained properly and there are no major reoccurring issues and I highly recommend you have a reputable body shop do a pre purchase inspection. It will cost you $200 but you will know if there are any paint issues or any accident damage that was not fixed properly. It's a small cost to do that pre purchase inspection for a very expensive purchase. I personally would not pay for a used car without satisfying these points.
I thought CPOs were supposed to be refurbished to "like new", that doesn't even look like "like cleaned well" let alone "like new".
Does the Model S have two piece rotor's? If not how would they "replace the rotor hat's"?
I don't think Tesla ever made a promise like this, rather it's just what CPO buyers are expecting. Rust on rotors is common on ALL cars, new, used, CPO, etc. Rotors begin to rust the moment they leave the factory.
Does the Model S have two piece rotor's? If not how would they "replace the rotor hat's"?
zer0cool said:I think Tesla should and must institute a dealer like system whereby effective salespeople are rightly awarded.
I could not DISAGREE more with the bolded statement.