I just went through something similar. Took delivery 6/25. I paid for FSD when I ordered on 5/22. When I got the car, the sticker didn't have it and the autopilot settings did not show Navigate on Autopilot. My delivery associate said it would come with the next software update. Since the delivery team still had not completed my registration, I went ahead and did a software update. Still no FSD. I was told that it would take 24-48 hours to process. 72 hours, and another software update, later, still no FSD. I tried to call the service department at my SC but no one would pick up the phone. I finally got the sales team to pick up, and they refused to let me talk to the service department but assured me it should be fixed with 24 hours. 24 hours later, still no FSD. Today (7/1), after another phone call with yet another unhelpful response about waiting 24-48 hours, I blanket emailed every Tesla contact I have ever dealt with to complain about FSD and the general lack of support I was receiving. Within 15 min, someone from a Tesla store that doesn't do deliveries responded that he was reaching out to "engineering" and 15 minutes later the car was updated. Very frustrating overall experience. I was particularly upset that no one at the SC could give me a reasonable explanation for why it wasn't getting processed. Every person I talked to gave me a different incorrect response. They seem to know very little about the car or how it works.