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Giving deposit = spot in line? Nope, not at Tesla.
1. YesI certainly regret reserving one 3 years ago, I also regret the upsell of a performance model - both done in an effort to get my car early and support the company since we have been so happy with our P Model S.
NEVER again will I give Tesla my interest free money for them to hold multiple years while I hold onto a lie that they will deliver my car in accordance to when I ordered the car, that I THOUGHT would secure me a place in line.
Giving deposit = spot in line? Nope, not at Tesla.
Loyal customer = valued customer? Nope, not at Tesla.
Customer waiting aimlessly = communicate with customer? Nope, not at Tesla.
Customer continues to wait = For an awesome car that is green, safe, fast and fun. Yep, that's Tesla.
And despite probably wanting to add a Model 3 to our garage, I'll be a monkeys uncle if I give them an early deposit again!
Elon said in the reveal video that reservations would be done in the same way as Model S. Now, I have read that in the Model S deliveries too the loaded ones were given priority. If there was some other communication made except this its possible I may not know of it.Ankit, I think you are misunderstanding the point here, which is understandable as you are not an owner or reservation holder.
There was an expectation set, when Model X reservations opened, that reservations would be served in the order they were made, Founders First, Sigs second, production next. By that standard, with production reservation #1651 I should have been the 2951st X off the line (approximately, assuming 100 founders, 1200 sigs) if someone had production reservation #100 and ordered a 70D, he should have been the 1400th X off the line.
As it happens, I probably significantly jumped the line initially by having a P90D order, but because it was an early car off the line it undoubtedly had "issues" -- I choose not to look too deeply into that particular sausage factory so I don't know what might have been wrong with the car or what they may have done (all the way up to and including scrapping and rebuilding the car) to make those issues go away -- what I care about is the condition of the car when I take delivery! So as a result of that early off the line and remediation, I've hung out in a large degree of limbo, with no idea when I might get the car other than a vague promise from my DS last week assuring me it would be "this month" followed by the much anticipated call yesterday to schedule the actual delivery for 27.5 hours from now
But I placed that P90D order knowing I *want* the car sooner and I am paying a good 20+k more than I really wanted to pay (though I can afford it) to have the privilege of that early delivery -- that expectation came only from spending a lot of time on these forums, it was most definitely *not* the expectation set by Tesla when I placed my reservation.
Further, I "loaned" tesla my reservation money for far longer than I would have liked, and given how quickly they went from you've had a reservation for over 3 years, go ahead and configure to "you've had a reservation for 2 days, go ahead and configure" that 5k would have been much better spent on 200 shares of TSLA at $27/share and virtually no cost in delivery time. The opportunity cost of that $5K amounts to over $44K at todays stock price for TSLA and at peak amounts to almost $60K, with proper riding of peak/valley sell/buy waves based on the cyclical nature of TSLA it would have potentially hit $100K or more, enough to by the car!
THAT is what people are understandably and justifiably upset about. I'm *very* glad I didn't make a signature reservation (I really, really wanted a signature reserved color, but considered the timeline to be a risk and didn't want 40K tied up indefinitely).
Further, when I pre-order a product, I have an expectation, set by the market here in the US at least, that the company will keep me informed as to the progress, in some cases, that keep informed goes into *great* detail on updated timelines, etc. Part of me knows that, Tesla being a public company, cannot be quite that open with information, but even with SEC regulation *there is vast room for improvement* in the communication between the company and their reservation holders, particularly as production began in earnest. It seems to me perfectly reasonable to keep me updated as the the progress of my specific car, every step of the way. Including when it came off the line, when it went into QA, the fact that issues were found in QA and are being corrected, next update in 1 week, that sort of thing!
I'm as much (or more) of a Tesla Fanboy as anyone on this forum (with the possible exception of you Ankit) but I am also able to say that my expectations of Tesla, based on my initial 5K reservation and then my $147k purchase, were NOT met in the process leading up to tomorrow's delivery, and what it would take for Tesla to meet those expectations in the future. In short, I am constructively dissatisfied with my experience thus far!
I suspect and hope, based on *recent* reports from people taking delivery and my eternally optimistic spirit, that all of that dissatisfaction will be wiped away by delivery of an amazing car in 27.25 hours! I temper that optimism with an understanding that there *may* be lingering issues but that TSLA has an overall strong and largely (but not entirely) unblemished reputation for amazing service and that if there are lingering issues they will be resolved and I am literally surrounded by Tesla service centers within a short drive of work and home. Things would be *very* different if I lived outside of the SF bay area and had a long drive to a service center.
So, as a member of the forums here, I think I'm walking into things with my eyes wide open (but perhaps somewhat shaded by rose-colored glasses of optimism and fanboyism), but the vast majority of the Tesla buying public now, and even more so in the Model 3 future, does NOT spend ridiculous amounts of time on the TeslaMotorsClub or Tesla company forums and so is *far* less well informed and is far less able to set realistic expectations for their experience going forward after reserving a model 3 with, what to them will be, a significant outlay of cash!
May I know if you ordered a 5 seater? Or have you ordered a non premium package? Onyx wheels? What is your delivery date? Please share your configuration if you can.Yes! @pvogel,
just to clarify @ankitmishra - I have a fully loaded P90D which was reserved in 2013 and confirmed 12/4/15 (was actually asked to pay in December). VIN in low 300s And my delivery date window is after many people with non Performance and with VINs 500+. (And I am in CA). THIS IS UNACCEPTABLE. No logic can tell me why this is the case... and if there were an issue with my car, my DS should have COMMUNICATED and I would have been perfectly reasonable and understanding because this is cutting edge technology.
So it's a snowpile of issues for me. And trust me, I too am a fan boy and have been for some time. Elon is still by boy, but Tesla has really cut some new wounds and thrown salt in. I am sure I will enjoy the car once I get it, but I hope others don't make my mistakes and I hope Tesla realizes that they cannot do this to their customers, or they will have fewer of them.
Huh.. what did you try to say here? Pain what? There was no pain at the event..Most of the events related to Model X are filled with pain as of now and they don't want to share them with the reservation holders
That sounds like a fact.. were you part of Tesla learning team? How do you know what they took back?They have learnt from the Model X experience.
They call this poor planning and bad execution. Customers will wait for 2 years but not without frustration and disappointment. Granted that the customer has a choice to pull the reservation out and move on (which some people did), that is not what is expected of cult companies/products like Tesla.So, the delay is of 2 years. Now, people don't appreciate the difficulty Tesla faced.
@ankitmishra - my question to you is: Why do you think that Tesla Motors sits on a pedestal above all other 'mediocre' automobile manufactures?Elon said in the reveal video that reservations would be done in the same way as Model S. Now, I have read that in the Model S deliveries too the loaded ones were given priority. If there was some other communication made except this its possible I may not know of it.
Who told us that those cars had problem? Scrapping and rebuilding? Sure, they might have problems with seats, doors etc but I would like to know the origin of this theory. I have read this theory in TM forums and have responded to the people proposing it. i found it surprising that people believe that a company like Tesla could allow such a grave mistake that a batch of its car had to be scrapped. Let me share my theory with you - Tesla wasn't prepared with X. They were bounded by the timelines they gave, hence they made token deliveries in December. After that, they went to the thinking room to sort out the problems with X. When the new deadline (March delivery numbers) arrived, they started deliveries again. No cars were scrapped. Now, they cant share with people in January that their car will arrive in late March. Very few people are forgiving and would have criticised Tesla as much as they could if they told them that. Its better to let them speculate and only open the communication channel to tell the delivery date for there car.
People gave their $5000 or $40000 to reserve the car. If they wanted to buy shares, they should done that. They told people at the reveal that deliveries will begin in 2014. So, the delay is of 2 years. Now, people don't appreciate the difficulty Tesla faced. They are the pioneers in electric propulsion. Elon has stated more than one time that most of their time and resources went to tackle the problems with Model S. So, its not like they were careless here. They tried there best. It couldn't have been done in any other way.
Its the right of people if they want to be upset about this.
Once again, people are comparing the things that mediocre companies do with the things Tesla does. Tesla is still working on X and simultaneously delivering them too. Its not a time to make announcements and give updates. They would like to move ahead gradually without attracting any extra attention to X. It will still take many months from here when they are have reached the level of quality that they want. Most of the events related to Model X are filled with pain as of now and they don't want to share them with the reservation holders. You guys will only hear from them when they are ready to deliver your car.
Yet again, we are assuming Tesla doesn't know this. They have learnt from the Model X experience. Maybe that's why they are giving owners a preference over non owners in case of Model 3. And they have already announced that loaded versions will be given preference.
Thanks for being civil in discussion.
To add someone to your IGNORE LIST you click on your avatar or go into your settings. There will be an option for PEOPLE I IGNORE. .
Btw, I had the same problem with the front doors. The mechanism is fine. The issue is the detailer kept the door open for over 30 minute which causes them to timeout. You need to manually lower the window and then push the door shut (it requires a bit of force). Then open/close a few times to recalibrate.
If for some reason the latch is closed, you can open it by using the back of a pen to push it open.
I wish I had never purchased a Tesla Model X P90DL.
Sunday morning the Detailer called saying the driver door wouldn't stay closed, the lock wouldn't engage. I called Tesla and because it was the weekend they said the SC would call me first thing Monday morning. Since no one had called by 10:30 I called them.p, again poor customer service. They sent someone out by noon. They called around 1pm saying there was a faulty locking mechanism and they would have to order the parts. This means another ten days without the car. My opinion of Tesla was dropping fast.
You don't expect these kind of problems when you buy a $155k car. You don't expect these kinds of problems when you buy a $30k new car.