So I was on a road trip from Austin to San Francisco in a 2018 Model S 75D with 10k miles on it. Made it all the way into southern California, and then when plugging in at a supercharger, the car died with the following messages:
Unable to Charge - Service is required
Unable to Start Vehicle - Service is required
Unable to charge - Disconnect cable and retry
The ring around the charge port was RED. And it would not drive. After about 10 minutes, the electrical system shut down and the doors would not open.
I called the local Tesla service center (which had just closed), they looked at the diagnostics, and said that it looks like a high voltage contactor had failed or "fused." They said it's not a serviceable part, so a complete charger replacement will be required at a cost of ~ $2k. Surprising this would die on a car with 10k miles and be so expensive to fix.
Tow truck driver arrived and jumped the car and towed it to Tesla service center. Once the car came down, it would drive, but still complained about not being able to charge, and service required. A warning also came up about the low voltage battery.
Well, now I am stuck in a hotel and figuring out how to finish my trip. It's deja vu all over again, since another road trip in my Model Y was interrupted with a complete high voltage battery failure on a 2-month old vehicle.
As much as I like Tesla, having low mileage cars completely fail and die at chargers is getting old. I can't imagine having two expensive ICE cars from the same manufacturer have complete engine failures with < 10k miles on them.
Unable to Charge - Service is required
Unable to Start Vehicle - Service is required
Unable to charge - Disconnect cable and retry
The ring around the charge port was RED. And it would not drive. After about 10 minutes, the electrical system shut down and the doors would not open.
I called the local Tesla service center (which had just closed), they looked at the diagnostics, and said that it looks like a high voltage contactor had failed or "fused." They said it's not a serviceable part, so a complete charger replacement will be required at a cost of ~ $2k. Surprising this would die on a car with 10k miles and be so expensive to fix.
Tow truck driver arrived and jumped the car and towed it to Tesla service center. Once the car came down, it would drive, but still complained about not being able to charge, and service required. A warning also came up about the low voltage battery.
Well, now I am stuck in a hotel and figuring out how to finish my trip. It's deja vu all over again, since another road trip in my Model Y was interrupted with a complete high voltage battery failure on a 2-month old vehicle.
As much as I like Tesla, having low mileage cars completely fail and die at chargers is getting old. I can't imagine having two expensive ICE cars from the same manufacturer have complete engine failures with < 10k miles on them.