From an norwegian forum, an forum member sent an mail to leading Tesla Motorcompany leaders :
"Since the arrival of the Model S in Norway there has been a steady amount of reported problems conserning charging and trouble with the UMC.
This culminated yesteday with a pretty harsh thread being started on the electric car forum.
Our winter did not really get cold until yesterday, and when it got cold it seems like a lot of norwegian Teslas could not cope with the conditions. I myself had severe problems getting the car started and charging had stopped shortly after being initiated.
The Tesla dealers in Norway seems to have little understanding of the problem and keeps blaming user error or handing out new UMC's which also seems to have the exact same problems.
The challenge Tesla faces regarding the norwegian power grid is also often mentioned, this seems irrelevant as third party providers can supply adapters/cables which produces absolutley no problems. Nissan owners also reports having owned the Leaf for years with no faults, but often have to latch/unlatch the cable several times on the Model S to get charging started. And even when it charges they can never trust it to be completed, even the fear of the dreaded empty 12V battery still plagues us..
Several memebers of the society do not see any other solution than bringing this to the national media in the hope that negative exposure will wake the Tesla organization up.
I hope that this can be avoided if Tesla steps up and addresses the problem and above all keeps the buyers informed about problems and solutions. As of now we all feel left out in the dark with no solution in sight....
I will provide a link to the mentioned thread, unfortunately it is all in norwegian but I hope you will take the time to get some translations done. I've allready seen the thread being linked on other manufacturer specific sites and the "Tesla opposition" seems to love it..
This mail is not written as a personal complaint from me, but as a friendly warning about the problem and a measure to ensure all links of your organization is aware that the Model S as of yet is not a capable winter car here in Norway. This will hopefully be rectified shortly."
link to the norwegian site :
Ladedrit
Google Translate
"Since the arrival of the Model S in Norway there has been a steady amount of reported problems conserning charging and trouble with the UMC.
This culminated yesteday with a pretty harsh thread being started on the electric car forum.
Our winter did not really get cold until yesterday, and when it got cold it seems like a lot of norwegian Teslas could not cope with the conditions. I myself had severe problems getting the car started and charging had stopped shortly after being initiated.
The Tesla dealers in Norway seems to have little understanding of the problem and keeps blaming user error or handing out new UMC's which also seems to have the exact same problems.
The challenge Tesla faces regarding the norwegian power grid is also often mentioned, this seems irrelevant as third party providers can supply adapters/cables which produces absolutley no problems. Nissan owners also reports having owned the Leaf for years with no faults, but often have to latch/unlatch the cable several times on the Model S to get charging started. And even when it charges they can never trust it to be completed, even the fear of the dreaded empty 12V battery still plagues us..
Several memebers of the society do not see any other solution than bringing this to the national media in the hope that negative exposure will wake the Tesla organization up.
I hope that this can be avoided if Tesla steps up and addresses the problem and above all keeps the buyers informed about problems and solutions. As of now we all feel left out in the dark with no solution in sight....
I will provide a link to the mentioned thread, unfortunately it is all in norwegian but I hope you will take the time to get some translations done. I've allready seen the thread being linked on other manufacturer specific sites and the "Tesla opposition" seems to love it..
This mail is not written as a personal complaint from me, but as a friendly warning about the problem and a measure to ensure all links of your organization is aware that the Model S as of yet is not a capable winter car here in Norway. This will hopefully be rectified shortly."
link to the norwegian site :
Ladedrit
Google Translate