Hey Tesla Fans Just needed to vent to you all and see if anyone is having an issue with Tesla Service and/or if you have a fix for me.
June 1st - I received my Model S on June 1st and notices the handles did not auto present. Spoke with Tesla Service via phone and did all the usual software resets etc.
June 3rd - Went to LA service center nad no one could take a quick look at my car.
Mid June - Service picked up car and had it for the day. Car returned and it was not resolved. Data from car was sent to service in Fremont for advice. Never got a call back from Tesla.
Mid June - after no call back I called to follow up with Service in LA. No record of service from the "semi-rude" gentleman on the phone. He tells me that the car is very complex and like a spaceship LOL. Booked an appointment for Jul 1st car would be picked up and serviced.
June 1st - 1 hour late from picking up Car. Had to call in to check status of pickup. O"Ohhhh we're really sorry we are very busy I'm surprised they have not come yet." So... I tell him I'l just bring it in and have my friend bring me back to work. "Yes good idea we have no loaner cars at the moment." I get there and they set me up with a rental car. So my friend waisted his time following me to Tesla service."
July 2nd - No word from TESLA. I call in at 5pm to see how things were going. "Oh your car is ready!", cool, I thought. Then 2 min later. "Oh no your car is not ready. You can pick it up at 10am." I had to ask for them to charge the car. Said it would be washed as well.
July 3rd - Arrive at 10am, car is filthy. No wash. So I walk up to the car and expect the door handles to work. FAIL! No door handles. I ask the service tech why it is not working after having my car for 3 days. He said "Oh you have to cycle the car. It will work when you get in drive it and walk away. Then when you walk up it will work.
"Ok", so I drive my car away. I think for a sec and pull around the corner and give it a try. Zero, Zip, Nodda. So here I go AGAIN back to service.
Called my service advisor and he says meet me at starbucks parking lot next door. LOL.
So He checks it out and says he has to get me a rental car again or come to my house to fix. NOT. "I'm right here" can you check it out AGAIN! So I sit and wait.
2 hours later... "We have to keep your car." WHAT!!!!!! "We will send the reports to Fremont to see whats wrong" I know what wrong, your inept service team, thats whats wrong. So now I am awaiting a call back (doubt it) to yet again have my car "serviced" for the 5th time.
Any thought on this guys I need some help in getting my car operational. It's been over a month now with a defect from the factory. Mind you I am very very grateful I can drive my Model S. I am very happy with my Model S but this so called "best service ever" by Elon is nothing short of HORRIBLE!
I have never had such a poor experience with any of my pervious car manufactures.
-REMARC
June 1st - I received my Model S on June 1st and notices the handles did not auto present. Spoke with Tesla Service via phone and did all the usual software resets etc.
June 3rd - Went to LA service center nad no one could take a quick look at my car.
Mid June - Service picked up car and had it for the day. Car returned and it was not resolved. Data from car was sent to service in Fremont for advice. Never got a call back from Tesla.
Mid June - after no call back I called to follow up with Service in LA. No record of service from the "semi-rude" gentleman on the phone. He tells me that the car is very complex and like a spaceship LOL. Booked an appointment for Jul 1st car would be picked up and serviced.
June 1st - 1 hour late from picking up Car. Had to call in to check status of pickup. O"Ohhhh we're really sorry we are very busy I'm surprised they have not come yet." So... I tell him I'l just bring it in and have my friend bring me back to work. "Yes good idea we have no loaner cars at the moment." I get there and they set me up with a rental car. So my friend waisted his time following me to Tesla service."
July 2nd - No word from TESLA. I call in at 5pm to see how things were going. "Oh your car is ready!", cool, I thought. Then 2 min later. "Oh no your car is not ready. You can pick it up at 10am." I had to ask for them to charge the car. Said it would be washed as well.
July 3rd - Arrive at 10am, car is filthy. No wash. So I walk up to the car and expect the door handles to work. FAIL! No door handles. I ask the service tech why it is not working after having my car for 3 days. He said "Oh you have to cycle the car. It will work when you get in drive it and walk away. Then when you walk up it will work.
"Ok", so I drive my car away. I think for a sec and pull around the corner and give it a try. Zero, Zip, Nodda. So here I go AGAIN back to service.
Called my service advisor and he says meet me at starbucks parking lot next door. LOL.
So He checks it out and says he has to get me a rental car again or come to my house to fix. NOT. "I'm right here" can you check it out AGAIN! So I sit and wait.
2 hours later... "We have to keep your car." WHAT!!!!!! "We will send the reports to Fremont to see whats wrong" I know what wrong, your inept service team, thats whats wrong. So now I am awaiting a call back (doubt it) to yet again have my car "serviced" for the 5th time.
Any thought on this guys I need some help in getting my car operational. It's been over a month now with a defect from the factory. Mind you I am very very grateful I can drive my Model S. I am very happy with my Model S but this so called "best service ever" by Elon is nothing short of HORRIBLE!
I have never had such a poor experience with any of my pervious car manufactures.
-REMARC