Alright, I need my Tesla family to steer me in the right direction here. Buckle up, it’s a long one too.
Some time back in May I saw a used front fascia on the sale sub. It was so cheap and the seller was super cool, so it was a no brainer that I’d give a try. Unfortunately, it came and warped and unsalvageable. Seller was great and gave me my money back.
Upon inspecting the warping, I gave UP a call and they were super helpful. I told them my heart got so set on this project happening that I’d likely buy directly from them and just suck up the additional cost (vs used). For 3 weeks I had gotten phone calls checking in with me until I was ready to purchase. Again, helpful and appreciated.
Then I bought the bumper on 7/13 having already explained my paint date was 7/26. I was assured that was no issue. Well, long story short, after getting the run around, the bumper didn’t arrive until 7/29 (I’m on East Coast). Leading up to delivery, the customer service fell off a freaking cliff. There’s a ton of detail I’ll spare you. Naturally, I was pissed because it wasn’t just messing with my paint date, but also my other shop doing the wrap. I expressed my displeasure after getting 0 phone calls and having to chase down people, but it got me nowhere. I would’ve gotten over it, but the bumper came destroyed. It was literally hanging out of the box and was cracked. They ship these 2K+ bumpers in a cardboard box. That’s it. Incredible.
So, I flipped because their salesman was awful and a bullshitter. They offered nothing for the damage outside of sending another and I wasn’t accepting that. After badmouthing them on IG, I got a message from the co-owner. Super nice guy, literally salvaged the relationship and offered to cover the shipping cost. I felt that was fair, so we did it again. 6 days later and blown by deadlines, the 2nd bumper arrives. Guess what? Hulk Hogan got ahold of this one, damaged and cracked in multiple places.
You can imagine how that went.
Now I’m at a stalemate. I love the look of these things, but this experience has robbed me of the joy that was this project. I’m debating giving them a third and final try because they’re taking the extra steps to over communicate. But, I can’t help but feel it’s going to come damaged again. Today they went as far to test fit to their shop car, but I think the fitment is whack (specifically the hood). I expressed my concern on how large the gap appears and they said they’d try another. But, even if it arrives in one piece, I have to pray it aligns better on MY car? I’m about ready to just flush the entire project down the toilet. What would you guys do? Has anyone had an experience anything like this with UP?
Some time back in May I saw a used front fascia on the sale sub. It was so cheap and the seller was super cool, so it was a no brainer that I’d give a try. Unfortunately, it came and warped and unsalvageable. Seller was great and gave me my money back.
Upon inspecting the warping, I gave UP a call and they were super helpful. I told them my heart got so set on this project happening that I’d likely buy directly from them and just suck up the additional cost (vs used). For 3 weeks I had gotten phone calls checking in with me until I was ready to purchase. Again, helpful and appreciated.
Then I bought the bumper on 7/13 having already explained my paint date was 7/26. I was assured that was no issue. Well, long story short, after getting the run around, the bumper didn’t arrive until 7/29 (I’m on East Coast). Leading up to delivery, the customer service fell off a freaking cliff. There’s a ton of detail I’ll spare you. Naturally, I was pissed because it wasn’t just messing with my paint date, but also my other shop doing the wrap. I expressed my displeasure after getting 0 phone calls and having to chase down people, but it got me nowhere. I would’ve gotten over it, but the bumper came destroyed. It was literally hanging out of the box and was cracked. They ship these 2K+ bumpers in a cardboard box. That’s it. Incredible.
So, I flipped because their salesman was awful and a bullshitter. They offered nothing for the damage outside of sending another and I wasn’t accepting that. After badmouthing them on IG, I got a message from the co-owner. Super nice guy, literally salvaged the relationship and offered to cover the shipping cost. I felt that was fair, so we did it again. 6 days later and blown by deadlines, the 2nd bumper arrives. Guess what? Hulk Hogan got ahold of this one, damaged and cracked in multiple places.
You can imagine how that went.
Now I’m at a stalemate. I love the look of these things, but this experience has robbed me of the joy that was this project. I’m debating giving them a third and final try because they’re taking the extra steps to over communicate. But, I can’t help but feel it’s going to come damaged again. Today they went as far to test fit to their shop car, but I think the fitment is whack (specifically the hood). I expressed my concern on how large the gap appears and they said they’d try another. But, even if it arrives in one piece, I have to pray it aligns better on MY car? I’m about ready to just flush the entire project down the toilet. What would you guys do? Has anyone had an experience anything like this with UP?
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