My husband and I went out to the showroom today to compare the air suspension to standard coils, and we asked about inventory cars. The store manager said there is a new policy that they can only sell cars within their own region. Has anyone else heard this? I'm disappointed to be limited to inventory in the Midwest.
This is PARTIALLY true. My wife's car came from Florida and we, like you, are in the Midwest region (Cleveland, Ohio). Once we determined that no cars in our region met our criteria, we searched the entire county. At that point my salesman made it entirely clear that he wasn't going to 100% be able to get us cars out of region but was happy to try. Even once we found the car we wanted, before we could put down a deposit, it is standard protocol for the salesman to call the regional manager. He then gets in touch with the other regional manager and asks if that car can be sold. I believe the store managers of each store were also in touch.
There are a few reasons they do this, but basically they want to avoid the hassle of shipping out of region for logistics purposes. Actually, the first car we found out of region they called, and found out a potential buyer had been to see the car earlier that day. They gave that LOCAL buyer right of first refusal -- they gave them 24-hours -- and sure enough they bought it. So we found a second car the next day, also out of region, but that one we snatched up. Still my understanding was that stores are supposed to stay in-region, for logistics and cost purposes.
Something tells me this will change over time as growth of the company continues. Right now, Tesla subcontracts all of their transport to 3rd parties (the only trucks they own are their flatbeds/etc for the stores' service departments). I'm with you guys that it seems silly to force a person into a specific region, but for what it is worth, this is totally standard practice. When I've bought inventory (0-mile new stock cars) from Volkswagen and Audi dealers, I've purchased high-end cars (i.e. Audi S6, Audi TT-S) and when dealer-trades occur they are also bound to stay within a certain region. This is nothing new for the automotive world.
PS: My wife's Florida-based S 60 just arrived yesterday to the store-- so it took 2 weeks after deposit. My in-region car from Chicago arrived only about 1-week after deposit was made. So keep that in mind too!
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Maybe they now want buyers to see/inspect/test drive the actual car before purchase. I had to buy my car only from a dozen cell phone pics.
Indeed if you buy an inventory car you're usually doing so sight unseen to some degree. You have a chance once the car arrives to look it over, but if you read the fine print on your deposit, you can't get your money back once you put that cash down. If you like the photos, but then the car arrives and you didn't like something you then saw, that deposit can be rolled into a new car order, but not refunded typically. This is their policy because they've already now shipped the car, taken time, etc. I think Tesla prefers people buy cars they can see, touch, taste.... but if you really want a non-local car, they seem to prefer it be in-region for now. Exceptions can be made, hurdles can be jumped, but protocol seems to force that to take slightly longer.