Model S Delivery - Incompetence

[zoomerdog]

I'm in the process, at least trying, to trade in my 2018 S for a 2023 S. The sales experience has got to be one of the worst I've ever had. No one answers the National Sales # (888 518-3752) and no one responds to txts (510 369-1239). Completely unresponsive. Finally got a call this morning (2 hours before I'm supposed to leave the house to pick up the car). The new S has a dead battery and has to be towed to the dealership and is not available for pickup until later this week. Frankly this is ridiculous. They have had over a week to prepare the car and did nothing. Don't get me wrong, I love my S, but their sales process needs to be overhauled.

 

[DerbyDave]

Call the Tesla store delivering the car directly. Anyone that answers can help you, as they are all Tesla employees and non-commissioned. Nonetheless, I agree that the Tesla experience in general, including sales, needs some work.

 

[xanthic]

Only way to get any answers is to visit the store, and even then they’re seldom accurate.

Crappiest client experience - but sadly since we want the cars, they don’t care.

 

[erw698]

Only way to get any answers is to visit the store, and even then they’re seldom accurate.

Crappiest client experience - but sadly since we want the cars, they don’t care.

I’m shorting Tesla. Sounds like it has twitter syndrome

 

[ItalianoNC]

I'm in the process, at least trying, to trade in my 2018 S for a 2023 S. The sales experience has got to be one of the worst I've ever had. No one answers the National Sales # (888 518-3752) and no one responds to txts (510 369-1239). Completely unresponsive. Finally got a call this morning (2 hours before I'm supposed to leave the house to pick up the car). The new S has a dead battery and has to be towed to the dealership and is not available for pickup until later this week. Frankly this is ridiculous. They have had over a week to prepare the car and did nothing. Don't get me wrong, I love my S, but their sales process needs to be overhauled.

I can relate to your experience. We went through a similar ordeal when purchasing our Model X and then the Model S Plaid. The communication and responsiveness from Tesla's sales team were not up to the mark we expected. It’s baffling to experience such a gap in customer service, especially when investing in a premium product like a Tesla. I wholeheartedly agree with your sentiment about the sales process needing an overhaul. The product itself is undoubtedly top-tier, but the buying experience should mirror that level of excellence. Here's hoping they take our feedback seriously and improve the process for future customers.