PhilDavid
Active Member
Tesla under their “Ordering a Used Tesla” webpage specifically states Test drives are not available on Used cars. I doubt they want to add more mileage to the cars, risk an accident with a car and deal with the aftermath of it, and given the cars have had a 70-point check and as CPOs are offered with an mileage or multi-year warranty, feel this provides the potential new owner with a certain level of comfort. Tesla has sold many CPOs this way and I’d venture to say the vast majority of owner have been very happy with their car. If you want to test drive a used Tesla, maybe you are a candidate for the private market, but then you won’t get the CPO warranty that Tesla provides.
Ordering a Used Tesla
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Somehow reading your post with Strike 1, 2 and 3 and the fact you said there were things not on the car you wanted, left me with the impression that you really didn’t want this car by the time you got to Fremont. And I thought the comments about your DS were, well, uncalled for in the least. Sounds like he was trying to be friendly and pleasant and maybe you arrived in a bad mood to begin with. My husband looks many years younger than he is and who knows maybe Dan is closer to your 33 than you thought. This really should not have been a factor in this transaction and goes more to your character than Dan’s. Dan and any supervisors pulled into the test drive issue were following Tesla’s published policy on test drives. You were asking them to go beyond what anyone else is availed of and break company policy.
Their policy of not allowing a test drive of used vehicles would make sense if they stood behind the car and fixed any issues after purchase such as squeaks and rattles that would be discovered only after you drive the car.
Did you know that they recently changed the CPO warranty to exclude squeaks and rattles?
If they are not going to cover squeaks and rattles, the least they could do is offer a test drive so that a customer buying a $65,000 used car does not end up with a problem that won't be fixed under warranty. How is this an unreasonable expectation?
Either have a policy that covers any issues discovered after driving the vehicle or offer customers the ability to test drive the vehicle so they know what it is that they are buying. Not even the shadiest car dealer would refuse a test drive of a used car before purchase and I can;t even believe we are discussing this.