We want to provide clarity to this as it seems there is some incorrect information…Want to also start with stating that we have a VERY low denial rate (>5%). Denials are not something we like to see, nor do we facilitate often, as you can see from this entire thread.
With this specific issue, they are not “straps”. They are “rubber strips” that dampen the sound from normal movement of the battery. The battery does not have straps, it’s bolted in…per Tesla, these rubber strips is not a failure of any part, they simply experience normal wear down over time like weather strips or any other rubber stripping around the vehicle. Rubber strips, like weather strips, is not part of XCare coverage. Per Tesla, this is not a safety issue and not a failure of any component.
XCare is made by a team of former Tesla leaders and partners for the last 12+ years, and is designed specifically with Tesla in mind to cover as much as we possibly can, but of course there are few items that are not. Luckily, this is not something we have seen often, so we don’t consider these rubber strips wearing down as a large issue amongst owners.
-Team XCare