You'll get an invitation to come to a SvC center and drive a demo unit. Doubtful you'll get to drive yours before delivery. EM is sending a strong hit with the 5 minute message, along with "instruction videos". It's going to get dropped at your house, by a 3rd party.
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New Delivery Process Coming w/Model 3 Rollout
- Thread starter ModelNforNerd
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You'll get an invitation to come to a SvC center and drive a demo unit. Doubtful you'll get to drive yours before delivery. EM is sending a strong hit with the 5 minute message, along with "instruction videos". It's going to get dropped at your house, by a 3rd party.
melindav
☰ 2018
The cost of delivering to home is much higher than at a centralized location. There is more chance additional locations would be rented out short term by Tesla for high volume delivery locations (a la RV show style)
And what happens if you decide to buy the P__D-L, which is decidedly more than $35K? I mean, Tesla doesn't treat S60 buyers any differently than it treats P100D-L buyers, at least in regards to the delivery process....
You pay $1,500 more for traditional delivery at a SvC. It's an upgrade. Seriously, no way can they handle the alleged volumes with the same footprint.
Seriously, I'd be good with this, if and only IF Tesla can, one day, be trusted to delivery quality products from the factory. In other words, eliminate the need to "rework" a car at the SvC to fix all the issues.
Interesting concept, but it seems to me that this "last mile carrier" just complicates your version of a lean delivery process. I can imagine an online process married to the existing Service Center process. That would eliminate the need for whatever the "regional staging center" would be.
I could imagine something more along the lines of making an appointment at the Apple Store. You'd get a message that your car is about ready. There would be a link to My Tesla, where you can schedule your appointment. The online process guides you through slots that are available. Once your scheduled time gets close, you'd get a prompt to watch the delivery video online before going to pick up the car. All paperwork except the final acceptance would be completed, so that when you arrive at your appointment, it's truly just a final inspection. The video in the car is for those who didn't watch or who want to reorient themselves. To drive away, you finalize acceptance and go. There would be a few delivery specialists available as-needed to answer questions that might arise.
I don't think they're going to do that. I think IF they separate it at all, anyone who orders a loaded Model 3 will get the VIP treatment, but it will be included. They're not going to bang you for another $1500 on top of the destination charge that everyone has to pay (even the people getting the 5-minute treatment).
It depends on what you are solving for. It's very lean if the key solve for, is reducing traffic at the SvC and the touch points. Just being at the SvC will encourage customers to linger beyond "5 minutes", and encourage closer, more picky inspections and/or refused deliveries with respect to flaws. I think it will be closer to furniture, appliance type deliveries.
The concept of temporary tents setup in a parking lot is pretty compelling as well. Temp labor to prep the cars, portable charging facility, and a few DS on site to handle minor things.
This is Tesla's cheap car. I think there will be a paradigm shift.
Not going to happen.
For a $35K they are not going to drop it off at your door.
For someone's first EV car they are not going to deliver to you without the opportunity to ask questions of a DS.
For a company that is making a name for itself with its service centers and the professionalism of its employees, they are not going to have uneducated, third party truck drivers swing it by your house in the evenings.
What happens when there is an issue and you refuse to accept delivery because there is a scratch, or the windshield is cracked, or for any other reason.
Third party delivery will cost them more time, money, and customers. I took Elon's "5 minutes" to bit a bit of hyperbole to stress that they are going to get the customer out the door as fast as the customer wants to get out the door. Sure there will be some that are in and out in minutes, then there will be others that take 30 minutes, or 60 minutes.
Yes, the stores will be busy but they can certainly schedule things so they aren't swamped. The delivery party idea would also alleviate that to large extent. With a delivery party they could easily deliver a couple dozen cars a day.
The only thing you've said over the last two pages that I agree with is that you won't get the chance to actually drive your car until the day you pick it up.
Disagree. I'd actually pay a few hundred more $ for this. The last vehicle I bought (Touareg) was 100% online. A couple of emails to the web sales rep at the dealer, no trade, give me your lowest cash price. Done. I didn't see it until I drove it off the lot. QA on it was flawless, and I suspect it left Bratislava that way. I had already test driven my friends.
Biggest hassle. Driving the 140 miles round trip to Tysons Corner (just around the corner from Tesla), and hassling with the paperwork. If it would have all been online, and delivered to my door, it would have been the perfect process. Sounds like EM is fixing part of this. Fix it all the way.
I don't need a relationship with the local SvC. They're not going to tell me anything I can't read or watch for myself. In fact, they may tell me the wrong/false info based on some posts here. I don't want a party, or swag, or a cheesy picture. Just deliver a car to me, with excellent QA, using a process that keeps me informed.
Now, if QA isn't up to par. All bets are off. I'll need to see it....and I'll bring a paper check with me.
dc_h
Active Member
I sent Elon a tweet suggesting they send out a pair of those $5 google goggles with a Model 3 VR training video. I think it would build a lot of excitement for those of us waiting for the car, and let our friends experience the Model 3 first hand.
Because the 3 will come highly customized and doesn't come mostly in trim levels like with Toyota or Honda where they may have a perfect substitute car available, if we find issues with the car on the day of delivery, will Tesla fix most of the minor issues the same day or will we have to note it down and schedule an appointment?
Sounds like with the 3, it will be more like buying a pre-construction house where we do go through a pre-delivery inspection, and then have a year (2, 5 year) to come up with issues and warranty claims and have the builder resolve them? It's not like pointing the issues on the delivery day will make these issues go away immediately.
Maybe to differentiate between pre-existing issues and wear and tear or user-inflicted, Tesla will be accepting photographs of fit issues, misalignments, etc. within the first month?
Sounds like with the 3, it will be more like buying a pre-construction house where we do go through a pre-delivery inspection, and then have a year (2, 5 year) to come up with issues and warranty claims and have the builder resolve them? It's not like pointing the issues on the delivery day will make these issues go away immediately.
Maybe to differentiate between pre-existing issues and wear and tear or user-inflicted, Tesla will be accepting photographs of fit issues, misalignments, etc. within the first month?
If creep is turned off...
Ack! Please don't do this to your cars - I cringe when people use the accelerator to hold their car on a hill. That's what brakes (or hill-hold) are for. In a manual ICE, you're doing a 2-foot clutch-smoking balancing act. In an auto ICE, you're just wasting gas heating your torque converter and cooking your ATF. In an EV, you're just wasting electrons and heating up the motor windings...
All NH, VT, and ME deliveries appear to be done by home delivery because of MA's stupid car sales tax laws. I would expect that to change once a NH location opens.
How do NH deliveries work?
Tesla uses these drivers already.
Delivery YouTube Video
I spent 45 seconds putting a deposit down on this car unseen so have no problem buying it unseen. We still do not know what the interior looks like so we all have faith that Tesla will do you right.
People will report issues on these boards and if you need a hour inspecting it Tesla will have much bigger issues.
My last car I spent 20 minutes buying it and the one before was delivered to me unseen from out of state.[/QUOTE]
AustinPowers
Total Smeghead
Don't know. Perhaps the same kind of delivery experience I get with any other 35K car?
Honestly, I expect to pay between 50K and 60K Euro for my Model 3. At such a price point I expect a thorough delivery, not just a "sign here, off you go, nice doing business with you". And I at least have driven a Tesla before and am sure to find my way around.
For me it's more about making sure everything is in order. Going by the many threads on this forum with stories about what kinds of things were not right (scratches, misalignment issues, mechanical problems etc.) at delivery, I have not much confidence in a "5 minute delivery". A car is not a fridge after all, but the second most expensive purchase in most people's lives, at least over here.
You seems like you do not expect the success of Tesla to last past the existing reservation holders? Remember it is not just "deliver 500k cars and then back to normal". Then intend to continue to deliver 500k cars each year and increasing. Yes, they may have to find some temporary solutions some places waiting for the permanent service centers/show room/shops to be build/finalized, but I do think that all the workers will have a permanent job, and be trained and paid accordingly.
... and to the "5 minutes deliveries", I do not expect it to be "No customers will be allowed to use more then 5 minutes to take delivery", but "Customers that do not want to use more time then they have to, will be able to get their cars in just 5 minutes. We will support them with instruction videos they can watch before the delivery if they want, and offer them to do all or most of the paperwork on-line".
Tesla doesn't care how long we(model 3 reservation holders) hang around their store. If anything, they will encourage us on our happy day of picking up our car to stick around with big smiles, eat our cookies, drink coffee and check out what else is in the store while potential costumers are coming into the store possibly for the first time. Tesla doesn't want their staff having to hold our hands for 1 hour in order to take delivery of a vehicle. I would guess that they will schedule truck loads or train loads of pickups for the same day and have their employees prep the cars for pickup and only needing 5 minutes per car in order to talk with the customer and answer any questions AFTER the reservation holders do their own inspection.
Yes, but only where there is no service center. I don't see them using them for hundreds of thousands of deliveries across the entire world, or even just the US for that matter. I do have faith that Tesla will do it right, which is why I don't think they'll do all of the deliveries this way.
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