Hi All,
First post, and new Tesla owner (almost)..
I'm in Adelaide, South Australia, and ordered a model 3 LR in November last year.
I finally got my delivery date and I have to say that the ordering process has not been great. Until the last couple of weeks communication has been poor, and my requests to manage the delivery date around a looming holiday have been responded to poorly.
As we got closer to delivery, things improved, but a day prior to delivery I have been advised that my car has arrived with some shipping damage (not structural, but not trivial).
My quandary now is that although I am fairly confident that the damage will be repaired to a decent standard, I will will still be taking delivery of a vehicle which is not "from factory" new.
The new (anticipated) delivery date is not ideal for me either.
I am considering refusing delivery and going back on the queue for another car.
I have to say that the Adelaide guys have been extremely helpful and are doing their best to accommodate me, but I have not been offered anything in compensation for additional costs I have incurred due to the late notice and delay.
Has anyone been in a similar position, and what did you do? How did it all work out?
Thioughts or suggestions?
Cheers, Dave
First post, and new Tesla owner (almost)..
I'm in Adelaide, South Australia, and ordered a model 3 LR in November last year.
I finally got my delivery date and I have to say that the ordering process has not been great. Until the last couple of weeks communication has been poor, and my requests to manage the delivery date around a looming holiday have been responded to poorly.
As we got closer to delivery, things improved, but a day prior to delivery I have been advised that my car has arrived with some shipping damage (not structural, but not trivial).
My quandary now is that although I am fairly confident that the damage will be repaired to a decent standard, I will will still be taking delivery of a vehicle which is not "from factory" new.
The new (anticipated) delivery date is not ideal for me either.
I am considering refusing delivery and going back on the queue for another car.
I have to say that the Adelaide guys have been extremely helpful and are doing their best to accommodate me, but I have not been offered anything in compensation for additional costs I have incurred due to the late notice and delay.
Has anyone been in a similar position, and what did you do? How did it all work out?
Thioughts or suggestions?
Cheers, Dave