New Model 3 arrived to Australia damaged

[gotorx7]

Hi All,

First post, and new Tesla owner (almost)..

I'm in Adelaide, South Australia, and ordered a model 3 LR in November last year.

I finally got my delivery date and I have to say that the ordering process has not been great. Until the last couple of weeks communication has been poor, and my requests to manage the delivery date around a looming holiday have been responded to poorly.

As we got closer to delivery, things improved, but a day prior to delivery I have been advised that my car has arrived with some shipping damage (not structural, but not trivial).

My quandary now is that although I am fairly confident that the damage will be repaired to a decent standard, I will will still be taking delivery of a vehicle which is not "from factory" new.

The new (anticipated) delivery date is not ideal for me either.

I am considering refusing delivery and going back on the queue for another car.

I have to say that the Adelaide guys have been extremely helpful and are doing their best to accommodate me, but I have not been offered anything in compensation for additional costs I have incurred due to the late notice and delay.

Has anyone been in a similar position, and what did you do? How did it all work out?

Thioughts or suggestions?

Cheers, Dave

 

[jjrandorin]

Hi,

While this is the model 3 subforum, and there is nothing wrong posting this question here, you might have better luck / get more appropriate feedback by discussing it in the Australia regional subforum.

We in the states dont wait as long for these cars in general as you do.

Australia

teslamotorsclub.com

 

[mcv75]

Hi All,

First post, and new Tesla owner (almost)..

I'm in Adelaide, South Australia, and ordered a model 3 LR in November last year.

I finally got my delivery date and I have to say that the ordering process has not been great. Until the last couple of weeks communication has been poor, and my requests to manage the delivery date around a looming holiday have been responded to poorly.

As we got closer to delivery, things improved, but a day prior to delivery I have been advised that my car has arrived with some shipping damage (not structural, but not trivial).

My quandary now is that although I am fairly confident that the damage will be repaired to a decent standard, I will will still be taking delivery of a vehicle which is not "from factory" new.

The new (anticipated) delivery date is not ideal for me either.

I am considering refusing delivery and going back on the queue for another car.

I have to say that the Adelaide guys have been extremely helpful and are doing their best to accommodate me, but I have not been offered anything in compensation for additional costs I have incurred due to the late notice and delay.

Has anyone been in a similar position, and what did you do? How did it all work out?

Thioughts or suggestions?

Cheers, Dave

It is not uncommon in the industry. It happened to me with a Toyota many years ago. The main issue is the delay to you taking home the car.

I would have a look at the South Australian inventory for a vehicle in the same spec as your's. There are 18 Highland long range vehicles listed. If there is a match (or close enough for you) ask Tesla if you could swap for the inventory listing.