So after taking delivery of my car on 6/24/17, I finally got my car back, at least for the time being, on 8/7/17. During this 5 week period, I was given 4 loaners. It started with a 75D; I drove it for 2 days, and they called me and asked that I return the car because someone had purchased it. Honestly, I understood it's business so I had no problem bringing it back. To my surprise, they gave me a Signature P90D model x for replacement. I drove it for about 2 weeks and they texted and said my car was ready. But when I went down my list of issues with them, it was clear not everything was addressed. So after about a full month on 7/31/17, I got my car back. They said a part for the pano roof was still on back order, so I'd have to bring the car back when it arrives.
When I was driving my car home, I noticed a couple of ants in the back seat. I didn't pay much attention to it and just tried to clean it up when I got home. The following morning, I saw at least 50 of them walking on and under the hood. I did my best to clean it but was convinced there was more. I called the SC and was told to bring it back. When I got to the SC, I noticed a weird pointy protrusion on the seat back of the driver seat. It's like a prong poking on the inside of the seat. They told me they'd have to replace the seat and gave me a brand new 75 MS loaner. The following day, they told me it was ready. Although I was skeptical and asked them what was done as I didn't want to have to bring it back for the fourth time, I went ahead and picked it up. It looked fine upon pick up but of course, as you can imagine, another couple dozen was crawling on the doors the following day. I kept my cool but insisted they do a more thorough job this time. I dropped off the car the same day and then got another model x loaner. FINALLY, on 8/8/17, I got my car back and so far for almost a week, it's ant free and problem free. I'm still waiting on the pano roof part and seat to arrive though.
All in all, it's been a long and tiring process and still not all the repairs are complete, but what's impressed me so far is Tesla's customer service. A personal shoutout to Charlie Kane, Regional Remarketing Manager. He's been very involved in the whole repair process. Again, what I've been asking for is effort and I could see he's put in a lot of effort in resolving the 2 dozen plus issues with my car.
Will I buy a CPO Tesla again? That's a tough one, but I can say I have a lot faith in their customer service.
When I was driving my car home, I noticed a couple of ants in the back seat. I didn't pay much attention to it and just tried to clean it up when I got home. The following morning, I saw at least 50 of them walking on and under the hood. I did my best to clean it but was convinced there was more. I called the SC and was told to bring it back. When I got to the SC, I noticed a weird pointy protrusion on the seat back of the driver seat. It's like a prong poking on the inside of the seat. They told me they'd have to replace the seat and gave me a brand new 75 MS loaner. The following day, they told me it was ready. Although I was skeptical and asked them what was done as I didn't want to have to bring it back for the fourth time, I went ahead and picked it up. It looked fine upon pick up but of course, as you can imagine, another couple dozen was crawling on the doors the following day. I kept my cool but insisted they do a more thorough job this time. I dropped off the car the same day and then got another model x loaner. FINALLY, on 8/8/17, I got my car back and so far for almost a week, it's ant free and problem free. I'm still waiting on the pano roof part and seat to arrive though.
All in all, it's been a long and tiring process and still not all the repairs are complete, but what's impressed me so far is Tesla's customer service. A personal shoutout to Charlie Kane, Regional Remarketing Manager. He's been very involved in the whole repair process. Again, what I've been asking for is effort and I could see he's put in a lot of effort in resolving the 2 dozen plus issues with my car.
Will I buy a CPO Tesla again? That's a tough one, but I can say I have a lot faith in their customer service.
