Writing to see if anyone else has had not-so-good experiences with "Delivery Specialist" (Robert). It's been like pulling teeth to get updates.
Let me preface everything by saying I am indeed aware of the large shipment of Model S that has come in, how overworked the service center is. I'm guessing the shipment is mostly the remaining 40 kwh Model S (mine included), as it seems ideal for us here on Oahu. More background, a timeline of events so far:
- Balance paid in full almost a full month ago, on 5/14, when delivery process started
- EOL given as 5/25
- Model S left CA week ending 5/31
- Model S arrived on Oahu midweek last week
- Delivery window was presented to me by DS last Tues 6/4
- Same day -- 6/4 -- I gave him back 3 prioritized options and DS stated he'd let me know by end of week [Fri 6/7]
- With no updates yet from DS by 2pm Hawaii time on Fri 6/7, I have to ping him to check if there are any updates since it's the "end of the week" (5pm CA time)
- 7pm Fri 6/7 rolls around , I receive an email from DS along lines of "Please send 3 prioritized dates + times within delivery window..." (which I already did back on Tues)
- I respond immediately with same 3 dates
- Monday 6/10 afternoon rolls around, with no response yet from my DS, so I again have to ping "Any updates...?"
- Response: "No sooner than Friday" OK, now we're getting somewhere; at least a response with a date mentioned as a reference point
And then this happens yesterday: I get a call from DS saying my Model S is actually ready earlier than expected and available for pick up at the service center, we schedule a time in the afternoon. The big day has arrived!!! I notify my wife, she shifts her schedule around etc. We're literally headed out the door with temp registration, etc. in hand to get our Model S, and I get a call on my cell from the service center saying "There's been a mixup, your car isn't ready." !!! Not service center's fault, what can you do. Then an hour+ later a call from my DS apologizing, and on top of it all he's still unable to nail down a delivery date/time.
Now don't get me wrong, I don't mind waiting a few extra days (though I do have a ProTint appointment that is now in danger of having to be moved), I've waited this long as it is. What I do mind is the terrible customer service where I'm the one always pulling for updates and then getting jerked around.
So what exactly does the DS "specialize" in besides talking to the service center and scheduling pickups? Because they're not really doing their job well at all. At least mine isn't. [/vent]