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Omg. That’s funny. Well done
This is totally what happened!! Same thing happened to me.I upgraded voluntarily even thought my mcu was always freezing and crashing. I didnt bother with SC bc I was out of warranty and knew they wouldnt do anything. I did put one service request during my final visit before warranty expired but the SC in a shady move removed any record of the mcu issues from the invoice and when I asked he said they checked remotely and all good just reboot it.
Sorry, but I think your odds of getting something by messaging Elon are lower than spinning the wheel. I just accepted nothing positive was going to happen and bought the MCU2 upgrade to address my MCU crashing and the yellow boarder (pun intended). I believe Elon’s focus is on growth, profits, and plowing his bonuses into Space-X. This is just my personal opinion. He is mission driven.Hey guys has anyone gotten anywhere with this?? I submitted and called Tesla and there is no one for me to speak with in that department. I’ve reached out to the regional manager here who was responsive at first and now it’s seems like Tesla MO is to ghost customers. Last May 2020 I paid for the touchscreen to be replaced bc it failed. I too submitted the form and got an auto reply. This is such crap. May be we have to message Elon to ask for help bc that seems to be the only way to get anywhere.
I got an email from Tesla today, approving my $200 reimbursement. (Tesla got my MCU working again by resetting it, or something like that, and I paid the $200 deductible on my extended warranty.) I filled out the form exactly a month ago, and since they didn't find any matching services, I had to say it was a third-party repair and upload my Tesla invoice.
I got the check in the mail, about an hour after the email. It was postmarked May 27.And the check arrived in the mail, today!
I love the "spin-the-wheel" thing haha! Based on Tesla's statement, I should have received at least $1629 (and perhaps the tax to bring it to $1841) since that was the cost of an MCU1 repair at the time. I never received an email, even thogh I got the $1460 cheque in the mail. Is it worth fighting for? Who do you guys call for this stuff? Thanks!Whoa, how did you get so much! I'm located in Ontario Canada and just got my refund cheque for $1460 CAD; however, there was no letter or email explaining the amount. My MCU1 failed in July 2020 and I elected to upgrade to MCU2 at the time, rather than paying a signficant amount to repair the MCU1 that was bound to fail again anyways. Back in July, these were the prices I was quoted when making my decision:
MCU1 Repair:
- $1349 CAD -- Parts
- $280 CAD -- Labour
- $212 CAD -- Taxes
- $1841 CAD -- TOTAL
MCU2 Upgrade:
Does someone know the formula used to determine the refund that you'll receive? While the $1460 CAD refund isn't terrible, I was expecting the cost of the MCU1 repair (i.e. $1841 CAD).
- $3309 CAD -- Parts
- $201 CAD -- Labour
- $456 CAD -- Taxes
- $3966 -- TOTAL
Thanks!
Not me. I heard of it here. I applied via their process as soon as it came up. In late April, I found a guy via the web site chat (it wasn't "support" or "emmc" - I forget exactly what area but it was one with a real person). He promised to follow-up. A week later I got a check - the amount I cannot explain - most likely a wheel spin.Question is did you guys receive the auto email denying you had an eMMC issue?
The statement on my invoice stated "Technician performed diagnostics and verified Media Control Unit requires replacement due to internal fault. PerformedHas anybody had their reply/check arrive well after the 60 days as promised? I completed this back in March, no reply so far. I replaced mine back in July of 2020 with an MCU2 at full price.
I am considering resubmitting again at this point, there seem to be no way to track or trace the application through this reimbersment process.
update: will not let you resubmit, will just have to wait.
Has anybody had their reply/check arrive well after the 60 days as promised? I completed this back in March, no reply so far. I replaced mine back in July of 2020 with an MCU2 at full price.
I am considering resubmitting again at this point, there seem to be no way to track or trace the application through this reimbersment process.
update: will not let you resubmit, will just have to wait.
Hey guys has anyone gotten anywhere with this?? I submitted and called Tesla and there is no one for me to speak with in that department. I’ve reached out to the regional manager here who was responsive at first and now it’s seems like Tesla MO is to ghost customers. Last May 2020 I paid for the touchscreen to be replaced bc it failed. I too submitted the form and got an auto reply. This is such crap. May be we have to message Elon to ask for help bc that seems to be the only way to get anywhere.