Took my 2017 Model X (40k miles) in for eMMC replacement yetserday and picked it up today. As soon as I got in the car I noticed a large air bubble behind the instrument cluster screen. Went back in to let them know, but both the Service Manager and Dealer Manager couldn’t give a damn - both were rude and completely uncaring. Basically said it’s known problem and car is out of warranty so nothing they could/would do even though it occurred while the car was with them. Absolutely appalling - and apparently no way to escalate a complaint.
Several have posted about a similar experience on the Model S boards. Since damage to the instrument cluster is clearly a safety concern, I have reported to NHTSA and I would encourage anybody affected by this problem to do the same. It only takes 2 minutes to file a report.
Several have posted about a similar experience on the Model S boards. Since damage to the instrument cluster is clearly a safety concern, I have reported to NHTSA and I would encourage anybody affected by this problem to do the same. It only takes 2 minutes to file a report.
Report a Safety Problem | NHTSA
File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.
www.nhtsa.gov