I hadn't seen this thread until today, but yesterday on my way to pick up my mother for some shopping, my Tesla suddenly showed the red bar at the top of the 17" screen with "car needs service". It was driving just fine, so I rebooted the screen. It reappeared after resetting. I rebooted a couple times more, same result, only then the entire touch screen wouldn't recognize touch! I called Tesla and they said they'd review the logs and call me back. I let them know I was headed toward the service center (about a half hour away) so would just head in anyway. I got there before they called me back, but they said from the logs, one of my coolant pumps needed to be replaced. This thread is interesting because I just had my 12000 mile service on 3/4 and no pumps were replaced then.
Anyway, Tampa SC was of course awesome. They had a loaner ready and I was on my way. The touch screen issue was simply a static electricity problem that was quickly resolved as well.
By the time I was done shopping with my mother my car was ready and we swung by and quickly made the exchange. I can't imagine such an easy transaction with any ICE dealer's service department.