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CCS adapter retrofit now available for Model 3 & Y?
- Thread starter skriefal
- Start date
I wonder if somewhere on the Tesla back end it says your car is compatible. Be interesting to see what happens then. IF thats the case, I would then show them it wasnt and ask them to provide it since "my car is supposed to be enabled for it already".
I purchased the CCS upgrade through the web site IIRC - using the link I included in the first post. No problems with the order. I even received a call from a Tesla tech a week before the scheduled install date with an offer to do the install earlier than scheduled.
No humans handling the order/purchase = smoother experience?
No humans handling the order/purchase = smoother experience?
Nah, that is just the step to see if you need the retrofit or not, with an assumption that you don't. When they actually inspect and find you don't have it that will likely be removed and replaced with the actual retrofit for $350.
Shouldn't be the $350 regardless, as they asked me to purchase the adaptor already for $250, which I did.
Also, wouldn't they know whether I need it or not via remote diagnostics or VIN info?
You'll likely need to return that adapter, unless you don't want two. The retrofit is a single part number, for a kit that includes the adapter, and it costs $350. (I haven't seen anyone get Tesla to only charge for the ECU portion or give a discount because they already have the adapter.)
The service advisor I'm dealing with has been all over the place with this whole thing, as well as condescending about it all. They have gone from "we only offer it for the S/X" to "you'll need to order the adaptor and then we will schedule the retrofit". Either way, I suspect they will get it done and we shall see.
@Parsa5 Yeah, whoever told you you need to order that adapter first was definitely wrong. The retrofit kit itself comes with the adapter included in it, and you can't opt out to NOT get it when you get that retrofit.
I'm gonna raise a stink about it tomorrow, and see what happens! It was Tesla service who advised me to do this.
Yeah, I get that's who told you; it's frustrating they don't know how that works. Although I think it is just plain stupid that the adapter is bundled in with it. It is not that uncommon for households to have two Teslas, and if they already had an adapter for one of their cars, and just wanted to get the retrofit on the other but didn't need a second adapter, that wouldn't be unusual.
If you look at the website, it seems to imply to buy it and then schedule the retrofit. So I think there is confusion all around.
The last thing they said ( that the kit for the retrofit comes with the adapter) is correct, and you will need to return that adapter you purchased separately. as @MP3Mike said:
and as @Rocky_H said:
Where they said "the information I gave you is 100% accurate", that part I would challenge, but you wont get anywhere doing that.
Yeah, that takes some chutzpa to say the wrong thing 9 times in a row, and then suddenly flip and say the opposite thing, and immediately follow it up by arrogantly and proudly proclaiming that what they just told you is absolutely 100% accurate! Um, wellllll...yeah, that is, after you consistently got it wrong for a very long time--not something to be so proud of, bub.
It's been extremely frustrating dealing with them on this! It should have been a simple appointment but they led me down the wrong path and fed me so much false info throughout the process.
It definitely rubbed me the wrong way! I want to empathize with them as I'm sure they are short staffed with the job cuts but that empathy can only go so far.
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