Hello!
I kind of posted this is another thread, but I wanted to create a new one for more awareness. My situation is extremely unfortunate, and I would love as much input as possible. I am also aware of Lemon Law, and might use this if another incident occurs. The attorney I am in contact with recommends to pursue action (not a full hearing but just to open a legal case) because my case is considered a Lemon, but I am a little hesitant.
Background info - I purchased my new Tesla Y the last week of August 2022. Therefore, my car is less than two month old. It only has 1200 miles on it.
Oct. 7, 2022 - (Luckily) My car was parked on the side of the road. I got a notification something along the lines of "acceleration reduce" or like "parking break disabled" or "limited speed and acceleration" - something along the line of those phrases. Therefore, I was unable to shift my car into drive. I called roadside assistance, and my car was picked up by a tow truck after two hours of waiting. Kind of annoying and minor, the Tesla person assisting me told me the two would come in 15 minutes. 15 minutes later, nothing. I messaged again, they said another half an hour. 30 mins later, nothing. So I waited a total of two hours. Kind of annoying, but whatever.
It goes into service, and Tesla notifies me that the rear drive unit is what caused my car to be unable to drive. My car is in service for a week, and they replace the drive unit.
Oct 14, 2022 - I pick up my car from Tesla service center
Oct. 15, 2022 (the next day after I pick up from service center) - I am driving on the I-5 (Sourthern California). There are five lanes on the freeway. I am located in the second to right lane (kind of in the middle). All of the sudden, I get the same notifications (as mentioned above) and my car goes from 70 mph to completely stopped in a matter of seconds. As my car is breaking down, it is shaking and rumbling. People are driving 70-80 mph all around me, so I basically cause a safety hazard in the middle of the highway. Luckily, I thought quick on my feet and called 911 immediately. I called roadside before, but there wasn't much they could do, but the policeman who helped me parked behind me (while in the middle of the freeway) just to kind of give me an ease of mind and help with this safety hazard.
As of now, my car is in the shop. I had to call a tow which cost almost $500, but Tesla claimed to compensate for the two fee. I have yet to hear back after sending them the invoice
I got a message through the app that the same issue (drive unit failed). I am assuming they are going to replace it. In another form, someone hypothesized the first DU may be because it was bad. It's possible they poorly installed it and that's why it failed again. But who really knows?
The fact that two failures happened within 8 days is terrible and just so annoying. Honestly, they gave me a loaner car both times, which was nice. They also gave me an uber voucher. But the fact remains is that they "serviced" my car and it broke down the next day. Now they are replacing drive unit that was replaced once already in the first place. Honestly, I feel a little anxious to be driving that car once it is done being serviced. This is so frustrating. I tried to email Tesla corporate email, but I highly doubt anything will be done about this.
My post is mainly to complain and express my frustration. Also, it is to warn people in case you may experience this as well. I dunno, I would love to hear what y'all think!
I kind of posted this is another thread, but I wanted to create a new one for more awareness. My situation is extremely unfortunate, and I would love as much input as possible. I am also aware of Lemon Law, and might use this if another incident occurs. The attorney I am in contact with recommends to pursue action (not a full hearing but just to open a legal case) because my case is considered a Lemon, but I am a little hesitant.
Background info - I purchased my new Tesla Y the last week of August 2022. Therefore, my car is less than two month old. It only has 1200 miles on it.
Oct. 7, 2022 - (Luckily) My car was parked on the side of the road. I got a notification something along the lines of "acceleration reduce" or like "parking break disabled" or "limited speed and acceleration" - something along the line of those phrases. Therefore, I was unable to shift my car into drive. I called roadside assistance, and my car was picked up by a tow truck after two hours of waiting. Kind of annoying and minor, the Tesla person assisting me told me the two would come in 15 minutes. 15 minutes later, nothing. I messaged again, they said another half an hour. 30 mins later, nothing. So I waited a total of two hours. Kind of annoying, but whatever.
It goes into service, and Tesla notifies me that the rear drive unit is what caused my car to be unable to drive. My car is in service for a week, and they replace the drive unit.
Oct 14, 2022 - I pick up my car from Tesla service center
Oct. 15, 2022 (the next day after I pick up from service center) - I am driving on the I-5 (Sourthern California). There are five lanes on the freeway. I am located in the second to right lane (kind of in the middle). All of the sudden, I get the same notifications (as mentioned above) and my car goes from 70 mph to completely stopped in a matter of seconds. As my car is breaking down, it is shaking and rumbling. People are driving 70-80 mph all around me, so I basically cause a safety hazard in the middle of the highway. Luckily, I thought quick on my feet and called 911 immediately. I called roadside before, but there wasn't much they could do, but the policeman who helped me parked behind me (while in the middle of the freeway) just to kind of give me an ease of mind and help with this safety hazard.
As of now, my car is in the shop. I had to call a tow which cost almost $500, but Tesla claimed to compensate for the two fee. I have yet to hear back after sending them the invoice
I got a message through the app that the same issue (drive unit failed). I am assuming they are going to replace it. In another form, someone hypothesized the first DU may be because it was bad. It's possible they poorly installed it and that's why it failed again. But who really knows?
The fact that two failures happened within 8 days is terrible and just so annoying. Honestly, they gave me a loaner car both times, which was nice. They also gave me an uber voucher. But the fact remains is that they "serviced" my car and it broke down the next day. Now they are replacing drive unit that was replaced once already in the first place. Honestly, I feel a little anxious to be driving that car once it is done being serviced. This is so frustrating. I tried to email Tesla corporate email, but I highly doubt anything will be done about this.
My post is mainly to complain and express my frustration. Also, it is to warn people in case you may experience this as well. I dunno, I would love to hear what y'all think!
