So, a few days ago I left home for a bit in my Model S, set my navigation to my destination (while in the garage, on WiFi) and left.
Not long after I left my large map stopped loading images, and I glanced up and didn't see the 3G icon.
Tried rebooting the center screen. Waited a bit. Still nothing (showed 0 bars of coverage now).
Tried rebooting the instrument screen. Waited a bit, still nothing.
Tried rebooting both at the same time (back to back). Same result.
My passenger's cell phone is on AT&T and had connectivity, so, it wasn't a coverage issue, plus I've made this trip before using the navigation/Google Maps in the Model S.
Called Tesla while driving (bluetooth) and they could not connect to the car to diagnose anything. (Duh, no 3G) They suggested I setup a service appointment. I spoke to them a few minutes more and decided it would be best to contact them again when I was connected to WiFi.
After I hung up, I was talking with my passenger and all of a sudden Slacker started to work. Woo! 3G! About 30 seconds into the song 3G went away again and didn't return that day.
I did call back when I returned home and on WiFi, and the new person on the phone wasn't able to diagnose anything even though they were able to connect to the car this time.
The next day, went out, 3G worked fine the whole time (about an hour of driving total with a few stops).
Yesterday 3G didn't work at all.
Spoke with the service center, and their appointments are pretty far out right now, so, I've been working to see if there is anything I can do to try and diagnose the issue for them, but nothing so far. I'd hate to have to either drive out there (hour each way) or have them valet/tow the car over something that is relatively minor.
Has anyone had this problem? If so, what was the remedy?
For now I think I'll try connecting it via WiFi to a MiFi device...
Not long after I left my large map stopped loading images, and I glanced up and didn't see the 3G icon.
Tried rebooting the center screen. Waited a bit. Still nothing (showed 0 bars of coverage now).
Tried rebooting the instrument screen. Waited a bit, still nothing.
Tried rebooting both at the same time (back to back). Same result.
My passenger's cell phone is on AT&T and had connectivity, so, it wasn't a coverage issue, plus I've made this trip before using the navigation/Google Maps in the Model S.
Called Tesla while driving (bluetooth) and they could not connect to the car to diagnose anything. (Duh, no 3G) They suggested I setup a service appointment. I spoke to them a few minutes more and decided it would be best to contact them again when I was connected to WiFi.
After I hung up, I was talking with my passenger and all of a sudden Slacker started to work. Woo! 3G! About 30 seconds into the song 3G went away again and didn't return that day.
I did call back when I returned home and on WiFi, and the new person on the phone wasn't able to diagnose anything even though they were able to connect to the car this time.
The next day, went out, 3G worked fine the whole time (about an hour of driving total with a few stops).
Yesterday 3G didn't work at all.
Spoke with the service center, and their appointments are pretty far out right now, so, I've been working to see if there is anything I can do to try and diagnose the issue for them, but nothing so far. I'd hate to have to either drive out there (hour each way) or have them valet/tow the car over something that is relatively minor.
Has anyone had this problem? If so, what was the remedy?
For now I think I'll try connecting it via WiFi to a MiFi device...