Knightshade
Well-Known Member
With all due respect you miss the point. We do not know to what extent respondents to the JD Power questionnaire complained about fit and finish. We only know that an executive said so.
So you think he's lying about the results of his own companies survey?
Results anybody who pays for a copy (admitted it's not cheap) can check for themselves and catch him lying?
What sense would that make?
I have posted on the IQS specifically. I also mentioned that I was a consumer fo IQS data on behalf of an OEM client.
Then can you cite any past examples where a JD employee said a majority of negative remarks for a specific car or brand were X, and then when you saw the raw IQS data that wasn't actually true?
If not it's puzzling you seem sure that happened here.
I am NOT anti-IQS, but state emphatically that the specific intention of IQS is to measure how easily people adjust to a new vehicle plus evaluate delivery defects. It is a misuse to think it relates to anything much beyond simplicity and ease of adaptation.
Here's what JD Power said it's related to-
JD Power Automotive President said:Tesla’s issues were mostly related to production-related issues like body panel gaps, paint flaws and squeaks.
That's nothing to do with how hard the nav is to use, or figuring out how to plug it in, or how confusing the phone app is.
It's fit and finish.
Even Elon called out last month a need for Tesla to minimize rectification needs on cars coming off the line.
It's WAY more expensive to fix paint, panels, etc after they come off the line than before.
And that's without even touching anything it might do to customer sat (which remains high but as others have pointed out the larger and broader your customer base the more of them are gonna start to care about stuff like that)