I will try to address most of the responses collectively.
I love the car that Tesla has built. It's fast, it's smooth, it's electric & evolving etc. That's why I'd like to have one despite Tesla's terrible business practice in my case. Those are two different things ... the actual car and the company behavior.
Also, it seems that most of you didn't even pay attention to the email content at all ...
Tesla is claiming that their customers are like family to them, so do you treat a family member like that?
Then at the end they forgot that I am already a "family member" by stating they're sorry they couldn't win me over as a customer
( as I am already a Tesla customer )
Mixed boiler plate response that only causes confusion and serves no purpose.
Also, I do have a life and thanks God it's a very good one with or without Tesla
Can I get a new Tesla vehicle even if Tesla blacklisted me? Absolutely I can .. I have the cash and I can buy a brand new Model S any day under another name. What I cannot get is a Model X in 2015 and this is what I was suppose to get. I can get a brand new Model X in 2016 under another name, but that's not the point.
Is Tesla allowed to cancel my reservation? Yes, they are and it's in their agreement and I am aware of that.
After attempting to resolve a business matter in a very reasonable fashion and you can't, what would you do? Thank the other party involved that they screwed you up?
Many of you stated that I'm possibly a jerk, or a pain customer etc ... and probably I am..
I am business owner myself and I am in the car business dealing with high end luxury cars as well mass market cars and my company serve's hundreds of customers daily and we even get claims about missing air valve cap from customers that make 6 figures a year.
Imagine you order a custom car for $150k and you get the car with the wrong seats? How does that compare with the air valve caps? Am I unreasonable to complain?
On top of that Tesla is trying to hide it from me, trying to intimidate me at the time of delivery.
Instead, how about a simple phone call informing me about the issue and let me decide what to do?
I get it, that most of the folks here had a nice experience with Tesla deliveries and dealings (not talking about the car qualities itself as I already stated that I love the car).
If Tesla had called me most likely I would've accepted their explanation and accepted the car with the wrong seats.
I just don't understand if Tesla is trying to hit a mass market in couple of years and they pull such stunts with the masses, do they really think the crowd will be so forgiving as the few thousand enthusiasts in this forum?
At the moment Tesla is a larger boutique car shop for the top 2-3% and if they handle some of these folks the way I have experienced it, they will fail when they try to reach the crowd.
I'm pretty sure that if anyone of you here ordered a gasoline custom made car from any other manufacturer and you get not what you've ordered you'll make a huge noise and you will have almost zero forgiveness for the manufacturer, but for Tesla you're forgiving, because they're trying a new technology and you should give them a credit and I'd do it too, however placing the wrong seats on purpose and not disclosing it is not an honest move and is not technology related.
Based on your responses, apparently I am wrong that I have complained that I didn't get the car I ordered and paid for and I should've thanked Tesla for taking my money and giving me something I didn't purchase and praise them to be so kind to me
I guess I am labeled as the black sheep and I do not belong to this sheep herd
. Hopefully the sheepherder takes you to greener pastures
PS: I do not have an NDA with Tesla, so don't worry about me. On another note I see lots of you are kind of happy if Tesla goes after me by discussing this issue openly here, but you seem very critical of why I would proceed with legal action against Tesla?