My 2014 Tesla model S (VIN 5YJSB7H12FFP72826) had the front bonnet Frunk open while driving and block the view of the road with no warning message. Tesla refuse to fix the problem as good will and claim it is wear and tear and not their responsibility.
Tesla say that the VIN was not part of the recall. Hard to believe given that the frunk continues to lock as normal and there is no obvious evidence that the secondary latch isn't working. Apparently, the only way to tell that the secondary latch has failed is to release the bonnet, drive the car slowly and have a second person walk beside the car and attempt to open the bonnet. So how is anyone meant to know that the secondary latch isn't working? Also, how can the primary latch release while driving, but then subsequently continue to work as normal? Is this a software bug?
Tesla has not inspected the car and refuse to do anything without payment. I have refused to pay out of principle as there could have been a multiple car pileup. Tesla say that if there had been an accident, it would not have been their fault. Could that possibly be true?
I have sent two emails complaining to Tesla, and so far there has not been a response after a week of waiting. Nobody seems to care.
Tesla say that the VIN was not part of the recall. Hard to believe given that the frunk continues to lock as normal and there is no obvious evidence that the secondary latch isn't working. Apparently, the only way to tell that the secondary latch has failed is to release the bonnet, drive the car slowly and have a second person walk beside the car and attempt to open the bonnet. So how is anyone meant to know that the secondary latch isn't working? Also, how can the primary latch release while driving, but then subsequently continue to work as normal? Is this a software bug?
Tesla has not inspected the car and refuse to do anything without payment. I have refused to pay out of principle as there could have been a multiple car pileup. Tesla say that if there had been an accident, it would not have been their fault. Could that possibly be true?
I have sent two emails complaining to Tesla, and so far there has not been a response after a week of waiting. Nobody seems to care.