Exactly ... dealership Service departments wouldn't be needed if nobody needed their car fixed or serviced. They're all cars and they all need to go in for some kind of service or repair whatever the brand. The fact that one brand may get more than the average overall doesn't describe the experience of any individual owner. You can have a car from THE most reliable brand and still have problems ... that's stats and "averages" for you! Yes, people would increase their chances of getting a better experience by choosing the "most reliable models" but even that doesn't guarantee you won't be unlucky and get a stinker! At the other end of the stats continuum we have the likes of Landrover ... yet some people swear by them (rather than at them) and have had a great ownership experience ... and we read about Teslas at both ends of the spectrum of course.