See, it does pay to email [email protected] :biggrin:
Agreed - Here's the response i received, professional and satisfying - great to see the results.
Hi Jack,
My name is William and I’m part of the Ownership Experience Team at Tesla Motors. Thanks for sending us feedback about your experience with our new Darien Supercharger location.
I’d like to apologize for the confusion and frustration you’ve experience while trying to charge up your Model S at the Darien location. We are attempting to fully install and prepare these locations before customer visits, and we learning from every opening. We also appreciate the feedback about your experiences, as this gives us an idea on how we can improve our offerings.
I’m submitting your feedback to our Supercharger team, and they will be able to make whatever necessary updates to the location. Ultimately, we want your road trips to be enjoyable, and convenient, and it sounds like we’ve got some room to improve.
Thank you again for your feedback, and if you have any additional concerns or questions, please contact us at [email protected] or by emailing me directly.
Best Regards,
William Masterson | Ownership Experience Advocate
3500 Deer Creek Rd. | Palo Alto, CA 94304
p 877.79.TESLA (877.798.3752) | e [email protected]