Doesn't look to me like you're speechless.
Most of what people are having to wait weeks or months for before getting into a SC is annoyance issues, not safety or being able to use the car issues; a squeaky pano roof, a headliner seal, condensation in a tail light.
Actually it's not entirely annoyance issue, it's inconvenience and speaks for many issues on cars and not enough service centers. Although service is great each time I bring my car to the SC, having to way 1+ month for an appointment is just crazy.
Ok you say the car needs no maintenance, ok I will agree with that to a certain extend, but let's list some major issues with the car and why having the service records is crutial to any owner:
1. Alignment issues after delivery (earlier cars)
2. Drivetrain replacement
3. 1st gen door handles - those break quite often and I don't need to explain how this could be an issue
4. Onboard chargers replacement
5. 12V battery issue, especially earlier cars
6. Charge port failure (common issue imo, mine was changed twice so far).
I'm sure I'm missing some, but those are major things I would love to know the state of before I'm buying the car. I admit I wasn't aware of any of these issues before I bought my car, but I've suffered from all but drive train and 12V and some of, multiple times.
Having that information before hand can save a lot of troubles of the owner in the long run, I can't justify a situation where hiding that information is bad for the buyer and somehow the previous owner is exposed in some way.
The quality seem to have improved in the newer cars, but for example mine is in the first 20k built and there are quite a few issues and I'm keeping all service records as I would do with any other car or truck I own.
If I see that the vehicle have spent a lot of time at the dealer, I would simply walk away and find another, as simply put when I buy it, problems will keep piling up with it and that's valid for Tesla and all other manufacturers.
People usually share on the forum their problems and if someone is to start writing down the issues from all posts, can easily create the suggested data from your earlier posts and I'm sure it's been done to some extent and reach the same conclusion.
The reality is that negative articles will keep coming in, there will always be those that doubt and are unwilling to change and I'm hoping you're not one of them. Change is good and should be embraced with open arms, especially when the company is trying to be a leader in an industry that's known for it's slow pace of improvement and changes.
Tesla has done quite a bit to speed things up and shouldn't stop here and hopefully sooner rather than later these non-sense policies are changed as it can only help them in the fight they are up against.
I can only tell you this about servicing my car... in 3 months I have my wipers changed 3 times now and they are still bad and doesn't clean well, that's a minor problem but it's annoying when you live in New England with rain every other day. It saddens me that I need to call them on Monday and complain once again about that issue, literally they were bad after I picked the car up from the shop and not few days later of use or abuse.
Those things go in the service record of the car and when next owner (hopefully I will never have to sell the car), it would be good piece of information to know about it, so he can ask what's up with so frequent change of wiper blades and is it cause of concern.
I hope you see what I'm trying to say here that having service records information can lead to a more educated decision and experience for the buyer, rather than trying to hide the problems, sell the car and leave the owner with a bitter taste for the long run.
Enthusiasts like us that are willing to close their eyes for the smaller problems are only handful compared to the masses the company is preparing to much and their tolerance level is much lower and when they spend money they expect everything to in their car to work flawlessly.
The CPO program is a good start as the prices of some of the cars are in the range of $60000, which attracts much larger crowd and people that can actually afford it and I'm sure they aren't aware that servicing a Tesla is probably more expensive than servicing a similar car from other brand when out of warranty. If you're not aware Tesla labor rate is $175 per hour in Boston(I guess it's similar around the country), parts are also expensive and simple on-board charger replacement could run you in the $3-4000 range and those seem to fail here and there, let alone that almost everything that is done to the car requires firmware update and can't be done by 3rd party shop or the owner.