Potential buyer should read this.
We had a test drive on a model y last year and the whole experience was pleasant until this year
On June 27 we scheduled a test drive online for Jul 1,was awarded they are not open on Canada Day but we got a confirmation email (see attachment)
Then we got a call the next day saying they are not open on Jul 1 so we have to reschedule it to Jul 2
At the same time we found a spot online for test drive on June 30 at 6:30pm and we booked and got a confirmation email (see attachment)we picked that time BC they were having a promotion - tesla rebate for $5000 and the last day of promo is on June 30.
In the morning about 10:30 we got a call from them,no time to pick up bc of work,and we checked the voice mail saying about the last day promotion of -$5000 and hope we will be able to arrive earlier and make a deal.so me and my husband took some time off from work and we arrived at 5:40pm
When we arrived,the person who works there says"we don't see your appointment,we actually don't schedule any test drive after 6" he said that without an apology then I showed him the confirmation email and he said yeah just come on July 2 I can see ur appointment here,we left without arguing with him bc we were exhausted,and we know we have to come back anyways so we don't want to argue anything.
Ok the way back home I checkedy email,they sent us a email as a "test drive confirmation"at 3:15pm and rescheduled us without notifying us from 6:30pm to 4:30
I mean do u think people don't have work on weekdays?checked their personal email during work and have to come for a test drive right away?
Ok,on Jul 2 we went there again,the same guy apologized for the last issue but said because u didn't pick up the phone, seriously?and in the voice mail they didn't mention about the reschedule or no test drive after 6 at all,just wanted to make a deal,but anyways we did test drive the model 3 and liked the car,we didn't place an order at that moment bc of the unpleasant experience but would like to check out if we have other options for getting a EV
Unfortunately we found tesla is the most suitable for us, honestly nothing can beat their range so far and we paid the deposit online, our car was in the inventory and stated as "coming soon".we know we have to expect the wait and apparently it was on transfer,at the same time we needed to find out when to sell our current car and cancel the insurance etc
We didn't want to call them and ask where's my car like a annoying customer so we found out in this forum our car is already arrived in the port of Vancouver in late July,but till Aug we still got no one contacting us so we called them,they said oh bc of the trade in thingy u have to complete the process first so we can go to the next step.We replied that we received texts 3 times and already replied them about no we are not trading in.they said ok and will send us a text,it was quick like within one min we got the estimate delivery date on Aug 25-sept3
After a about I feel weird bc we have no updates about the exact date of delivery since it's about 10 days to go till Aug 25, I think we should get something at least a VIN bc people said we should get a VIN before delivery,we called them and the first answer we have got was "it shows everything on the tesla app"we explained our situation as we need to get insurance and sell the car etc then they said Aug 19 is the confirmed date and they even sent us a text to confirm
Few days ago I just checked the app out of the blue,saying we have to upload a proof of insurance (we didn't get an email regarding the updated status tho)but we still got NO VIN and we called and they texted us the VIN so we were able to get the insurance.
So tomorrow will be the delivery date,we already planned for a out of town trip to Sylvan Lake and so we wanted to get the CCS plug from them,as we found there no supercharge station around the area and the cloest to me is not n red deer,but we were not able buy the plug from tesla because it said the car is not delivered,but for some reason charger and mobile connector
And we were so excited to take the delivery tomorrow at 10am and was wondering about the down payment,so we checked on their website yesterday and found out they don't accept credit cards, only 1.wire transfer (to whom?) 2.Bank draft(to whom?)and tesla e check(basically u transfer some money to ur tesla account and they will deduct the amount from it,and it said "your sales representative will discuss with you about the payment methods etc"ok ,no one never contact us
This morning we finally got a text saying our car is not here and they sent us a link saying you can reschedule a date for delivery, seriously?? So basically less than 24 hours notice and telling u that your car is not here,I mean, seriously??
So from schedule a test drive to placing an order to getting a VIN for insurance to down payment methods to delivery,if u wanna live longer,u might need to reconsider
We had a test drive on a model y last year and the whole experience was pleasant until this year
On June 27 we scheduled a test drive online for Jul 1,was awarded they are not open on Canada Day but we got a confirmation email (see attachment)
Then we got a call the next day saying they are not open on Jul 1 so we have to reschedule it to Jul 2
At the same time we found a spot online for test drive on June 30 at 6:30pm and we booked and got a confirmation email (see attachment)we picked that time BC they were having a promotion - tesla rebate for $5000 and the last day of promo is on June 30.
In the morning about 10:30 we got a call from them,no time to pick up bc of work,and we checked the voice mail saying about the last day promotion of -$5000 and hope we will be able to arrive earlier and make a deal.so me and my husband took some time off from work and we arrived at 5:40pm
When we arrived,the person who works there says"we don't see your appointment,we actually don't schedule any test drive after 6" he said that without an apology then I showed him the confirmation email and he said yeah just come on July 2 I can see ur appointment here,we left without arguing with him bc we were exhausted,and we know we have to come back anyways so we don't want to argue anything.
Ok the way back home I checkedy email,they sent us a email as a "test drive confirmation"at 3:15pm and rescheduled us without notifying us from 6:30pm to 4:30
I mean do u think people don't have work on weekdays?checked their personal email during work and have to come for a test drive right away?
Ok,on Jul 2 we went there again,the same guy apologized for the last issue but said because u didn't pick up the phone, seriously?and in the voice mail they didn't mention about the reschedule or no test drive after 6 at all,just wanted to make a deal,but anyways we did test drive the model 3 and liked the car,we didn't place an order at that moment bc of the unpleasant experience but would like to check out if we have other options for getting a EV
Unfortunately we found tesla is the most suitable for us, honestly nothing can beat their range so far and we paid the deposit online, our car was in the inventory and stated as "coming soon".we know we have to expect the wait and apparently it was on transfer,at the same time we needed to find out when to sell our current car and cancel the insurance etc
We didn't want to call them and ask where's my car like a annoying customer so we found out in this forum our car is already arrived in the port of Vancouver in late July,but till Aug we still got no one contacting us so we called them,they said oh bc of the trade in thingy u have to complete the process first so we can go to the next step.We replied that we received texts 3 times and already replied them about no we are not trading in.they said ok and will send us a text,it was quick like within one min we got the estimate delivery date on Aug 25-sept3
After a about I feel weird bc we have no updates about the exact date of delivery since it's about 10 days to go till Aug 25, I think we should get something at least a VIN bc people said we should get a VIN before delivery,we called them and the first answer we have got was "it shows everything on the tesla app"we explained our situation as we need to get insurance and sell the car etc then they said Aug 19 is the confirmed date and they even sent us a text to confirm
Few days ago I just checked the app out of the blue,saying we have to upload a proof of insurance (we didn't get an email regarding the updated status tho)but we still got NO VIN and we called and they texted us the VIN so we were able to get the insurance.
So tomorrow will be the delivery date,we already planned for a out of town trip to Sylvan Lake and so we wanted to get the CCS plug from them,as we found there no supercharge station around the area and the cloest to me is not n red deer,but we were not able buy the plug from tesla because it said the car is not delivered,but for some reason charger and mobile connector
And we were so excited to take the delivery tomorrow at 10am and was wondering about the down payment,so we checked on their website yesterday and found out they don't accept credit cards, only 1.wire transfer (to whom?) 2.Bank draft(to whom?)and tesla e check(basically u transfer some money to ur tesla account and they will deduct the amount from it,and it said "your sales representative will discuss with you about the payment methods etc"ok ,no one never contact us
This morning we finally got a text saying our car is not here and they sent us a link saying you can reschedule a date for delivery, seriously?? So basically less than 24 hours notice and telling u that your car is not here,I mean, seriously??
So from schedule a test drive to placing an order to getting a VIN for insurance to down payment methods to delivery,if u wanna live longer,u might need to reconsider
