We need your help.
A bit of backstory -
Back in August 2019 the Amazon listing for our top-selling product - Kenriko Matte Black Console Wrap Kit was targeted by an entity who wanted our product off of Amazon and they succeeded.
They first started by filing claims that we were selling "Used products as New" and Amazon promptly removed our product from sale as they take that claim very seriously. After several days we were able to successfully appeal to Amazon and they reinstated the product listing.
The very next day another seller tried to edit our product listing on Amazon to remove our brand name and add their own in a hijacking attempt on the listing. After spending time with Amazon support they were able to revert the changes made by the other seller.
The very next day they came at us from a different angle and claimed
our product as their own under a brand "ArtMuseKitsMikash" and took control of the product page blocking us from being able to edit our own listing.
Amazon wanting nothing to do with disputes of any kind promptly removed our product from sale and we've been fighting with them for the last 6 months trying to get it reinstated.
What happened after -
It has been a rough 6 months and the loss in sales of our main product compounded with having our house flood after Tropical Storm Imelda hit Houston in September has strained our finances and in November I was forced to sell my Model 3 and raid my retirement account to keep the business going. There's more to this story and at times it has felt like getting repeatedly kicked in the teeth but if you're going through hell just keep going.
Moving forward -
Before our product was removed we had built up
335 organic reviews with a 4.4 star average those reviews represented so many sleepless nights, time away from our kids and a focus on helping customers with any problem they had. At this point, I have to assume we will never get that listing back.
We recently relaunched a new Premium version of the kit on Amazon for which includes two of every console piece and an interior camera privacy cover. The increase in price is the cost of the extras we added to the kit. We did not take any additional margin compared to the previous kit we offered which are already thin.
What can you do to help? -
If you've previously purchased our Kenriko Matte Black Console Wrap Kit then I'd sincerely appreciate it if you could go and leave a review on the new kit. Explain if you bought the older version or purchased from our website and give an honest review of your experience, that's it.
You can find the new product here:
https://www.amazon.com/Kenriko-Tesla-Model-Premium-Console/dp/B07WCFBCGY
A final word -
Since I first decided to dedicate my time and effort to offer free wrap templates for the Tesla community back in April 2018 I never thought it would take off the way it did and it has been a wild ride and I sincerely thank each and every one of you for your support. I love this community and wish I could give each and every one of you who has supported us a big hug.
Thank you all,
Kenrik and Anaily
Kenriko.com