Model S Stolen

[MatthewC]

My 2017 Model S was stolen from my drive 2 days ago. The thieves have turned off my ability to contact the car via the App. If it is plugged in to a Supercharger at any point does anyone know whether that info would be sent to the app directly ? Also I assume Tesla would be able to prevent a stolen car from charging, and not unlatch the cable.
I'm asking in the forum as I can't find anyway to contact Tesla directly. Thanks.

 

[hgmichna]

Can you write to Tesla Service in the app? Do that, if possible, and describe the situation. It's a bit late now though.

 

[Watts_Up]

The thieves have turned off my ability to contact the car via the App.

The car might be inside a container to get shipped oversea.
Or the car is in a shop and the battery is disconnected to be removed.

Anway, remove the credit card used for Supercharging payment from your Tesla account.

 

[AS9.9.]

My 2017 Model S was stolen from my drive 2 days ago. The thieves have turned off my ability to contact the car via the App. If it is plugged in to a Supercharger at any point does anyone know whether that info would be sent to the app directly ? Also I assume Tesla would be able to prevent a stolen car from charging, and not unlatch the cable.
I'm asking in the forum as I can't find anyway to contact Tesla directly. Thanks.

Sorry this is happening to you, truly sucks! Try contacting your local Tesla center and see if they can be of help.

Out of curiosity, how were they able to drive off in your vehicle? Even if you didn't have Pin-to-drive on, how were they able drive off (unless they had your key card of course)?

 

[Durzel]

You can't contact any local Tesla centre. Don't know if that's the case in the States.

This is one of those things - like recovery - where you almost need to stress test a scenario rather than leave it up to the point where you actually need to do it in anger. There really needs to be a direct response for this sort of thing, when time is of the essence.

Hope you get the car back @MatthewC

 

[init6]

Out of curiosity, how were they able to drive off in your vehicle? Even if you didn't have Pin-to-drive on, how were they able drive off (unless they had your key card of course)?

How Secure Are Teslas/Tesla Thefts

The best method to reduce the chance of theft is using “layered security”. Be mindful where you park, ensure it’s well lit and covered by cctv (even at home). Protect your keys (faraday pouches) and hide your PIN. Look out for people following you and conducting hostile recces on your car...

teslamotorsclub.com

 

[MatthewC]

The car might be inside a container to get shipped oversea.
Or the car is in a shop and the battery is disconnected to be removed.

Anway, remove the credit card used for Supercharging payment from your Tesla account.

Thanks - that's a smart suggestion - have done. Ironically the car has lifetime free Supercharging - though I still had to add a payment method in case of any idle charges.

 

[Pink Duck]

MCU1 I take it?

 

[WannabeOwner]

My 2017 Model S was stolen from my drive 2 days ago

Very sorry to hear that

If it is plugged in to a Supercharger at any point does anyone know whether that info would be sent to the app directly

I would think the route is to tell Tesla it is stolen, and then if they can track it they will - presumably thieves have already disconnected GPS, and are unlikely to attempt to Supercharge it ... if they sell it "whole" then new owner will have that experience. For organised crime I would, sadly, expect it to be broken up for parts

 

[pgkevet]

I think I'd probably ring roadside assistance on the grounds that they generally do answer the phone and can route you through to elsewhere and they have powers to try and interrogate the car

 

[Bouba]

Perhaps one security flaw is that all the film that Sentry Mode gathers stays in the car

 

[Adopado]

Thanks - that's a smart suggestion - have done. Ironically the car has lifetime free Supercharging - though I still had to add a payment method in case of any idle charges.

It would help to alert others if you could say which town or area of the country this happened in.

 

[Pink Duck]

Not really sure why I can’t see live video from my MCU2 upgraded 2018 S, other than to be something restricted to promote customers to upgrade.

Even if alarm video was sent to Tesla Cloud and stored, the likelihood is that all you’d see is top-to-toe male in all-white/black wear and mask.

 

[yessuz]

Perhaps one security flaw is that all the film that Sentry Mode gathers stays in the car

I would not be so sure - if you opt in to share info with tesla... it might be cloud stored

 

[yessuz]

How Secure Are Teslas/Tesla Thefts

The best method to reduce the chance of theft is using “layered security”. Be mindful where you park, ensure it’s well lit and covered by cctv (even at home). Protect your keys (faraday pouches) and hide your PIN. Look out for people following you and conducting hostile recces on your car...

teslamotorsclub.com

aaaand - Post #18 in the same Thread:
How Secure Are Teslas/Tesla Thefts

video there in russian but is shows, from 1:20, how easy it is, if you know what to do.

 

[KB2022]

aaaand - Post #18 in the same Thread:
How Secure Are Teslas/Tesla Thefts

video there in russian but is shows, from 1:20, how easy it is, if you know what to do.

in the video the PIN to drive was disabled. i got no sound on my PC, incase he mentions it in english, but if the PIN was active, he wouldnt be able to drive it away. is this the correct assumption?

 

[init6]

in the video the PIN to drive was disabled. i got no sound on my PC, incase he mentions it in english, but if the PIN was active, he wouldnt be able to drive it away. is this the correct assumption?

Not watched that video, but in the thread I linked above there is a method of bypassing the PIN2Drive - but needs access to the cabin.

 

[doats1]

Sorry this is happening to you, truly sucks! Try contacting your local Tesla center and see if they can be of help.

Out of curiosity, how were they able to drive off in your vehicle? Even if you didn't have Pin-to-drive on, how were they able drive off (unless they had your key card of course)?

Model S/X's that are available in the UK don't use key cards, they use traditional key fobs. So are not as secure as 3/Y in that respect.

I hope whoever stole your car get's caught.

 

[Mr H]

You can't contact any local Tesla centre.

I have the direct phone number for Stockport

 

[yessuz]

in the video the PIN to drive was disabled. i got no sound on my PC, incase he mentions it in english, but if the PIN was active, he wouldnt be able to drive it away. is this the correct assumption?

Well, yes, there is override which was used after reboot of MCU etc.

at 5:00 - they cut power supply.
at 5:15 - reboot of whole MCU / main control unit
at 5:20 - MCU boots up in safe mode and then you can drive without key