I spoke to the service manager. It appears the fender was “stamped” incorrectly in the folding process. I was told it’s an easy process to fix but may result in paint chipping. They are moving the car, via tow, from the third party certified body shop to the Tesla collision center in Aliso Viejo. I caved at this point. I could fight it, but no guarantee a replacement car has fewer issues. Now the big stress is whether or not they've messed anything else up after. We’ll find out in 5-7 days.
Updating.
The car was delivered on 9/22. Since then I've had a headache on my hands. There were some interior trim pieces that Tesla replaced, but the primary issue has been the fender.
The car had 15 miles upon pick up. I drove it home and then back to the SC which is less than a 3 mile round trip. It was dropped off about a week after delivery and has been under service since.
The first attempt to fix the fender involved them driving it 11 miles to a local, approved body shop....knowing that I'm avoiding any wear because I wanted to PPF the car. That's fine, though....no harm, no foul. The body shop says they need to do paint work to the fender. I was told upon delivery that it would likely not be the case...that wet sanding and buffing is all that's needed. We go back and forth and I agree to the work but the work would be completed at a Tesla Collision Center.
Tesla finishes the job on the car and I go to pick it up last Monday. The fender looks better but there are portions where there is still excess paint (I was told I didn't point it out to them...I in fact did) but it is also misaligned. During this time I also point out a few scratches on the bottom of the bumper - nothing major and they are largely unseen. They said they would tow it back to the body shop.
A few days later with no response, I followed up. I was informed that they were having the lead tech from the body shop come out to investigate to see if they could remedy it would out towing it back there. I was then told they were able to wet sand the issue with the fender but are replacing the front bumper. I told them I was concerned about the color matching and they assured me it would be fine....ok then.
So I go to pick up yesterday....
Plaid Badge removed from the trunk
Bumper color doesn't match
Fender is better! But still misaligned
Rocker panel not attached right - paint is cracked
Driver door paint damage
At this point, I inquired about a buyback....but I walked back that request this morning and asked for a collateral exchange (replacement). I'd be fine if they just fixed what they were supposed to fix. They assured me they would do a quality check each time....but I'm obviously not a priority. I was expecting some hiccups as this isn't my first rodeo but this is pretty piss poor.
Am I out of line?
tesla-info.com
