I agree her behaviour wasn't appropriate but everybody has a right to express their views. I'm sure if Tesla from the very beginning stated clearly to their Chinese customers before they placed their order that Tesla will only deliver the cars when Tesla feels their local charging infrastructures are fully ready, then customers like her might not feel so upset. Musk personally apologised to them anyway and I think that's the right thing to do if he wants to succeed in the Chinese market, or any market in fact. Let's hope Tesla will do well in China and help accelerate the EV industry and the curb of terrible roadside pollution.