Hello everyone,
I'm a first time poster, but long time reader.
Quick intro about me:
In 2021 I purchased my first Tesla (2021 Model Y Performance Red exterior with white interior) and fell in love with the car. I drove it until December 28th of 2022 when I purchased my 2023 Model X Plaid (Red exterior with White interior).
On delivery of the Model X Plaid, there were several defects noted that should have been an easy fix in the shop at a later date. Main issues needing correction were:
- Paint Blemish on the hood
- Broken interior trim piece in trunk.
- Panel gap on right falcon wing door.
Otherwise the car was fine.
February 10th, 2023 was the first available appointment and I brought the car in to get those items corrected. While in the body shop, the shop advised that the LEFT falcon wing door wasn't closing properly and needed replacement. This was news to me but I trusted their word and since it was covered figured why not right..? Big mistake... After 2 different attempts of ordering and installing the door the third attempt was a "success"... kind of.
April 29th, 2023... I FINALLY get my vehicle back from the Tesla and it is now worse than it was when I got it. The right falcon wing door which initially was brought in to fix a small panel gap won't open or close. When forced open it wobbles like it's about to fall off the hinges. My left turn signal camera (nothing wrong with it previously) wasn't working which in turn didn't allow for the use of autopilot or even cruise control. My steering yoke (nothing wrong it with previously) no longer gave haptic response when inputs were made on any of the keys. The panel gaps in the hood and trunk were worse than when brought it..
I brought all of these to my local dealerships attention and even they were appalled.. or so they acted... After spending almost 3 months in the body shop and coming out worse than it was when brought it, Tesla agreed to buyback my Model X Plaid and take the buyback amount and put it towards a down payment towards a new Model X Plaid with HW4 and the new radar (Ultra Red with White Interior) which I was guided to purchase ASAP to prevent having to wait too long.... lol funny joke...
The buyback process started May 4th...
My new car arrived May 31st...
Fast forward to present day (June 21st)... My car has been sitting on the Tesla Lot for 22 days baking in the sun. When it first arrived the mid left seat wouldn't move electronically. It ended up needing the seat completely replaced. They got the seat fixed and the car is ready for delivery.. However I cannot take delivery because until yesterday evening, Tesla Finance dragged their feet in re-submitting the buyback release amount after sending it initially with a typo in the amount..
As of yesterday they finally sent it and all the paperwork has been filed. We should be good to go.. right? Nope..
Now, I'm being told we are actually waiting on Tesla to add the funds towards the down payment of the new car. I'm being told that could take another month.
All of this.. My sales reps have been pulling their hair out just as much as I have. We are all sitting here relying on people in Tesla Corporate to do their job and they simply aren't. I'm a dedicated Tesla owner but I'm losing hope so quickly.
I don't know how to get Tesla's attention or who to reach out to in order to light a fire. My local service center advised me it's passed the regional level and is now at the directors level.. I don't know what to believe anymore. But for someone who is purchasing literally the most expensive product they currently offer, you'd certainly expect better.. Especially when none of this was by choice but caused due to crappy build quality on their end..
Any suggestions, words of advise or wisdom.. or honestly anything? I'm helpless now.
Thanks for reading / listening.. Feels good to get this off of my chest after dealing with this BS for so long now.
Alex
I'm a first time poster, but long time reader.
Quick intro about me:
In 2021 I purchased my first Tesla (2021 Model Y Performance Red exterior with white interior) and fell in love with the car. I drove it until December 28th of 2022 when I purchased my 2023 Model X Plaid (Red exterior with White interior).
On delivery of the Model X Plaid, there were several defects noted that should have been an easy fix in the shop at a later date. Main issues needing correction were:
- Paint Blemish on the hood
- Broken interior trim piece in trunk.
- Panel gap on right falcon wing door.
Otherwise the car was fine.
February 10th, 2023 was the first available appointment and I brought the car in to get those items corrected. While in the body shop, the shop advised that the LEFT falcon wing door wasn't closing properly and needed replacement. This was news to me but I trusted their word and since it was covered figured why not right..? Big mistake... After 2 different attempts of ordering and installing the door the third attempt was a "success"... kind of.
April 29th, 2023... I FINALLY get my vehicle back from the Tesla and it is now worse than it was when I got it. The right falcon wing door which initially was brought in to fix a small panel gap won't open or close. When forced open it wobbles like it's about to fall off the hinges. My left turn signal camera (nothing wrong with it previously) wasn't working which in turn didn't allow for the use of autopilot or even cruise control. My steering yoke (nothing wrong it with previously) no longer gave haptic response when inputs were made on any of the keys. The panel gaps in the hood and trunk were worse than when brought it..
I brought all of these to my local dealerships attention and even they were appalled.. or so they acted... After spending almost 3 months in the body shop and coming out worse than it was when brought it, Tesla agreed to buyback my Model X Plaid and take the buyback amount and put it towards a down payment towards a new Model X Plaid with HW4 and the new radar (Ultra Red with White Interior) which I was guided to purchase ASAP to prevent having to wait too long.... lol funny joke...
The buyback process started May 4th...
My new car arrived May 31st...
Fast forward to present day (June 21st)... My car has been sitting on the Tesla Lot for 22 days baking in the sun. When it first arrived the mid left seat wouldn't move electronically. It ended up needing the seat completely replaced. They got the seat fixed and the car is ready for delivery.. However I cannot take delivery because until yesterday evening, Tesla Finance dragged their feet in re-submitting the buyback release amount after sending it initially with a typo in the amount..
As of yesterday they finally sent it and all the paperwork has been filed. We should be good to go.. right? Nope..
Now, I'm being told we are actually waiting on Tesla to add the funds towards the down payment of the new car. I'm being told that could take another month.
All of this.. My sales reps have been pulling their hair out just as much as I have. We are all sitting here relying on people in Tesla Corporate to do their job and they simply aren't. I'm a dedicated Tesla owner but I'm losing hope so quickly.
I don't know how to get Tesla's attention or who to reach out to in order to light a fire. My local service center advised me it's passed the regional level and is now at the directors level.. I don't know what to believe anymore. But for someone who is purchasing literally the most expensive product they currently offer, you'd certainly expect better.. Especially when none of this was by choice but caused due to crappy build quality on their end..
Any suggestions, words of advise or wisdom.. or honestly anything? I'm helpless now.
Thanks for reading / listening.. Feels good to get this off of my chest after dealing with this BS for so long now.
Alex