I have to cancel my reservation now I'm out $5k according to Tesla [Now Resolved]

[Canuck]

Don't know why I am spilling this to total; strangers but you guys seem like a nice bunch to have a beer with.................and that's important

Wait a minute... If you first complain and then get a good resolution you have to tell us about the resolution. If you didn't complain and kept it private then fine, but once you made it public the only proper and ethical thing to do is post the resolution.

I'm happy for you and never really doubted that Tesla would do the right thing. They went above and beyond, IMO, by allowing you to use the deposit at a later date.

 

[GDH]

Who says Tesla is not a great company???:love:
They are keeping $2500..... fair enough I assumed I would lose that, but I got a call today saying I don't lose it, they keep it as a credit to apply to the car when I get sorted:smile:
And they are refunding me $2500:biggrin: And today things looked up so today is a fricking awesome day:biggrin::biggrin:

Don't know why I am spilling this to total; strangers but you guys seem like a nice bunch to have a beer with.................and that's important

Thanks to everyone how offered advice.

great news!....however give them 30 to 60 days to refund the money, it takes them forever to do so.

 

[NigelM]

Mod Note: FTR, updated title to indicate that issue was resolved.

 

[AlMc]

Mod Note: FTR, updated title to indicate that issue was resolved.

Nicely done.

 

[Btrflyl8e]

Who says Tesla is not a great company???:love:
They are keeping $2500..... fair enough I assumed I would lose that, but I got a call today saying I don't lose it, they keep it as a credit to apply to the car when I get sorted:smile:
And they are refunding me $2500:biggrin: And today things looked up so today is a fricking awesome day:biggrin::biggrin:

Don't know why I am spilling this to total; strangers but you guys seem like a nice bunch to have a beer with.................and that's important

Thanks to everyone how offered advice.

Bad times don't usually last, better days are always around the corner. Glad things are looking up!

 

[AlMc]

Bad times don't usually last, better days are always around the corner. Glad things are looking up!

Off subject: Nice new avatar! Hopefully not Model X prototype!

 

[Btrflyl8e]

l was feeling a little squirrelly.

 

[Ugliest1]

In various often tricky business situations or problems related to normal business policy that have been reported on here, Tesla keeps coming up with really fair, I mean really really fair and relevant solutions. They may lose a little bit (in this case whatever actual expenses were related to the cancellation), but the customer feels very very well taken care of. Holding the last half as a deposit is brilliant. It ends up feeling like a win-win IMO.

 

[Brit4864]

Who says Tesla is not a great company???:love:
They are keeping $2500..... fair enough I assumed I would lose that, but I got a call today saying I don't lose it, they keep it as a credit to apply to the car when I get sorted:smile:
And they are refunding me $2500:biggrin: And today things looked up so today is a fricking awesome day:biggrin::biggrin:

Don't know why I am spilling this to total; strangers but you guys seem like a nice bunch to have a beer with.................and that's important

Thanks to everyone how offered advice.

Nice one fellow Brit. I guess this means I'm still the sole Model S owner in Plantation...at least for a while :wink:

 

[Brightonuk]

Ya but don't hold your breath as I said today was a bright sunshiny day:biggrin:

 

[NigelM]

Any minute now, someone's going to start a rumour about the number of Brits in Florida.....

 

[amitb00]

Awesome news OP. I never had concerns about it and am glad it happened this way. I hope you join Tesla family sooner than later.
I am in South Florida and will gladly join you for a beer some time.

 

[Larry Chanin]

Who says Tesla is not a great company???:love:
They are keeping $2500..... fair enough I assumed I would lose that, but I got a call today saying I don't lose it, they keep it as a credit to apply to the car when I get sorted:smile:
And they are refunding me $2500:biggrin: And today things looked up so today is a fricking awesome day:biggrin::biggrin:

Don't know why I am spilling this to total; strangers but you guys seem like a nice bunch to have a beer with.................and that's important

Thanks to everyone how offered advice.

Hi Steve,

Great news, especially the part where you essentially remain a reservation holder!

Larry

 

[Btrflyl8e]

I was just thinking we needed another Steve in FL. What is UP with that?

Although it makes remembering names a lot easier for me at meetups...

 

[Lawsteve]

I was just thinking we needed another Steve in FL. What is UP with that?

Although it makes remembering names a lot easier for me at meetups...

Well, it IS a Model "S"

 

[Btrflyl8e]

Well, it IS a Model "S"

Wow.

 

[Ssssly]

Great news, especially the part where you essentially remain a reservation holder!

Larry

Unlimited test drives for life!!!!

 

[darthvdr]

This is another testament to Tesla doing things right. Perfect example of how a manufacturer does not need a "middleman" (aka dealer franchisee as Auto Dealer Associations) to resolve issues directly with consumers.

 

[EarlyAdopter]

Hi Steve,

Great news, especially the part where you essentially remain a reservation holder!

Larry

And factory tours for life, too, should you ever find yourself in the bay area.