I will have to forgo that. Not ideal but I have an existing lease for next 10 months. I was willing to incur additional costs of a 2nd lease but not for a car with quality issues.
It is a tough one as I really want the Model X.
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How many people are taking delivery of their Model X in March?
- Thread starter ModelXBoy
- Start date
It is a tough one as I really want the Model X.
I wouldn't cancel the order and take a $5k hit for them being late a few days.
What I would do is let them know providing last minute cancellations is not acceptable business practice and they need to fix it
Perhaps. The lure of a new gadget is always strong
I had 3 rescheduling already and it take a lot of effort to adjust my schedule including travel around these schedules. Extend and unpredictable period in QC also indicates poor build quality though it is good that they are addressing it.
Yep, I can relate. It's almost the principle of it all and getting to the straw that breaks the camels back. Maybe they will let you apply the $ to a future model. But it's really unacceptable how they don't account for peoples schedules. I know they are busy, but come on - we all have lives, this is just a CAR in the scheme of it.
Wow!! Cancelling your order when the car is build and is sitting in store? Its an overreaction in my humble opinion. They are going to very busy due to Model 3 launch in next few days.
No one really put a gun on their head to reveal Model 3 on Mar 31st.The car won't be out in 2 years anyway. They revealed Powerwall on April 30, so what's the rush to reveal Model 3 during the busiest days of last minute deliveries? If they want to fudge the deposit figures in Q1 financials with Model 3 deposits, then it's really their problem.
Tesla has continuously increasing sales numbers, so they are always going to very busy at the end of quarter. It's a very fast moving company. I guess that they didn't expected that Model 3 will generate this level of interest from public. Once they got around knowing that, they might have postponed deliveries instead of rushing customers through delivery. This is just my guess.
They don't need to fudge their numbers, this is one of the greatest companies on our planet as of now. Its only a matter of time that their success is reflected by numbers on their financials. No need to hurry.
I think it's more about trying to impress investors with Model 3 and to detract from potentially low deliveries. As long as there is some good news at the end of the quarter, it should generally help keep the stock price stable. I don't think Model-3 deposits will affect financials in any way, besides it's probably too late to even be counted in this quarter.
I think I am treading that fine line between my love for these cars and strong desire to own one but also the standards of customer service and workmanship that I would expect. It is a tough one. I have had a stellar customer service as well build quality experience with my last 5 cars (BMWs).
I think most of us here are willing to live with the few hassles of being an early adopters (screen freezes, reboots etc.) but I would like to be comfortable with say my wife driving the car with kids not being stuck due to a door that would not open or auto presenting door that might misbehave etc. My plan has been to go on a family road trip in my Model X but reading all the reports I am a bit worried about being too far from a service center. I do not think this that irrational.
Okay. But are these problems permanent? You can disable auto doors. You can prevent taking it out on a long trip for few days till you are sure doors problems are solved. Initial Tesla Model S owners had 12 volt battery failures. Any car can breakdown suddenly. You might have read Tesla is moving very fast dealing with the problems with these doors.
You can delay your delivery too. I have already stated my opinion about cancelling a built car due to temporary issues with bleeding edge technologies.
BMW is making same cars over and over again. There are very few things with them that can go wrong suddenly. I don't know but I expect that i8 must have also faced some problems as it is an innovative car from BMW (not as innovative as X though IMHO).
Actually I drive i3 now without a single issue. Needless to say it definitely not a Tesla EV.
As for the other posters suggesting disabling features, not going a road trip etc. I would just respectfully say that these are personal choices. I think to an extent I am ok with some of these but again I will not accept these compromises with another car. So that balance of having a "cool gadget" versus a "hassle free and reliable" experience is not an easy one. I am not a nay sayer as I want Tesla to succeed but I see no reason why I should not hold them to the same standards of customer service and quality as any other company.
SMSMD
Active Member
And does i3 have automatic doors? Or does it have FWD? Model S will be a better comparison for i3 because its also a conservative car. There is no car that can be compared with Model X as of now IMHO. Hence, applying same standards here will only yield questionable results.
I think @sukhi has a reasonable attitude. Not everyone wants to put up with the potential drawbacks of an early vehicle. @sukhi represents a pretty easygoing version of a Tesla buyer who may not also be an avid enthusiast. Tesla needs experience with that kind of customer. No complaints from me about the overall attitude. It just differs from mine.
@ohmman. Thanks and I agree.
As any business leader would attest to, if Tesla is to grow from the initial circle of avid fans, to expanding circles of loyalist, believers, cautious early adopters, post-chasm majority, late adopters and so on etc., it will need to up its game. I think my experience is further diminished by the experience with the non-responsive delivery team. Now it could be just my team but often when product has gaps, companies can make up for it by superior customer service.
During my lunch hour, I went to my local Tesla showroom to just share my angst and talk to someone. I was introduced to another DS (not my DS as my delivery is at the factory) and she did a wonderful job of reassuring me. She took ownership of acting on many of the queries that have gone unanswered by my assigned DS. She even got a product specialist to show me demo Model X This made a huge difference for me.
This is the reason I am a bit disappointed in the folks who jump on anyone who complains about their Tesla product or customer experience. The broader market that Tesla needs to target (to succeed as we all went them to) would require listening and responding to the varied expectations of the expanding customer base.
As any business leader would attest to, if Tesla is to grow from the initial circle of avid fans, to expanding circles of loyalist, believers, cautious early adopters, post-chasm majority, late adopters and so on etc., it will need to up its game. I think my experience is further diminished by the experience with the non-responsive delivery team. Now it could be just my team but often when product has gaps, companies can make up for it by superior customer service.
During my lunch hour, I went to my local Tesla showroom to just share my angst and talk to someone. I was introduced to another DS (not my DS as my delivery is at the factory) and she did a wonderful job of reassuring me. She took ownership of acting on many of the queries that have gone unanswered by my assigned DS. She even got a product specialist to show me demo Model X This made a huge difference for me.
This is the reason I am a bit disappointed in the folks who jump on anyone who complains about their Tesla product or customer experience. The broader market that Tesla needs to target (to succeed as we all went them to) would require listening and responding to the varied expectations of the expanding customer base.
I just picked up my car today. Finally ;-) It is parked outside and I still cannot believe it is here. Delivery experience was ok, not as great as it was in 2013 with our first Tesla. The white tent was packed with at least 40-50 cars, both S and X. They had a nonstop delivery schedule. If you want the infamous delivery experience, then I suggest you ask when it will be less busy and go for that time. After, getting rescheduled a few times, the service experience didn't even come close to what we get at our local SC. I guess, this is the new reality of Tesla.
We were a bit unhappy at first, but at the end, it is not about the delivery service, it is about the driving experience and the technology. The drive back was amazing. It is higher and you feel it, has many more features, some more complicated than others. There are minor issues, but it is still an engineering marvel. So, that was the highlight of the day. Heading out for a drive in my software on wheels ;-)
We were a bit unhappy at first, but at the end, it is not about the delivery service, it is about the driving experience and the technology. The drive back was amazing. It is higher and you feel it, has many more features, some more complicated than others. There are minor issues, but it is still an engineering marvel. So, that was the highlight of the day. Heading out for a drive in my software on wheels ;-)
anticitizen13.7
Not posting at TMC after 9/17/2018
I think for most people $5k is a lot of money to forfeit, but for some people, $5,000 might as well be a $5 bill.
Hypothetically, if my deposit was a $5 bill, and Tesla delayed delivery 3 times already, causing me severe work inconvenience on multiple occasions, and then delayed a 4th time for more QC checks, I might consider telling Tesla to go screw themselves, and give up the deposit. Too many people are having a ridiculous time with stuff like this.
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