Just a few interesting things about this product. Not criticism, but information. Part of this forum is to educate and provide information to all that consider any vendor. A healthy productive discussion is why many come to this forum.
https://www.xcelerateauto.com/terms-conditions-pdf/
I would appreciate any thoughts or a redirect on any of these from
@X-Care EV
Of course! We are here to help and answer all questions.
1. It says breakdown part is not covered if I don't do maintenance services on my vehicle. Is that just that part that fails or do I have to do all the services at each interval according to Tesla to maintain your warranty? Must these services be done during the Tesla warranty period as well, or just when yours kicks in? Interesting that I must maintain receipts for these service.
For Teslas, not getting your yearly maintenance check-up would not void X-Care. We cover all EVs, and other warranty booklets and maintenance schedules are different than Teslas. We view Teslas annual service check-up as more of an inspection and only replaces items like wiper blades, key fob batteries, tire rotations and brake checks.
We know that most Tesla owners do not, nor do they have to, get their annual service done and therefore will not affect your X-Care coverage.
2. Tesla doesn't provide a spare. It says you will only change tire when I provide a spare. So tire service can't procure a tire for roadside assistance that a Ranger could potentially?
Since Teslas do not have spare, we will cover towing to your nearest Tesla Service Center to have it repaired. Since this is worded for all EVs (present and future) if one does have a spare, then we will replace for you. If not, then towing service/roadside assistance would cover you to your nearest service center.
3. If you don't select that you do commercial work (Lyft/Uber) you can't add it at a later date.
This is a good question and just double checked on my side - if you are driving for Rideshare/commercial and a breakdown happens, you cannot add it during a claim - it must happen before. If you reach out to us before/during you sign on for rideshare, then we will accept the add-on for future claims.
4. Really check this policy if you have made any suspension mods.
Any modifications would not be covered under X-Care nor would it by Tesla (ESA or normal warranty). If a part is damaged due to a modified component, that wouldn't be covered by X-Care nor would it by Tesla either.
Personally speaking - I have a modified Model 3 that is under warranty and recently had to go through this. Tesla wouldn't touch my car unless I brought it back to stock.
5. No Mexico (not surprising) I think Tesla used to be this way once.
Yes - if you are in Mexico and a breakdown occurs, we will not cover.
6. 30 day cancelation policy (free look period) less $50 assuming no claims.
We are nice and reasonable people. If it was just a few days later, we would give you 100% of your money back. If it was already processed on all of our ends and we already sent you material, such as X-Care Members Card, processed payment to our administrator, then that makes it a little more complicated to undo. I hope that is understandable.
I would say to
@X-Care EV. Be careful about speaking about the states you don't offer coverage in currently. As an insurance company or agent of one, there are certain laws pertaining to not being able to currently offer a product in a state, yet still act in the manner of selling.
All of our information is on our website no matter which state you are in - coverage is all the same in every state whether you purchased it from a dealer that sold you your Tesla, or purchased directly online (limited depending on what state you are in). We partnered with one of the largest providers of vehicle service contracts in the country and worked with them to create and launch X-Care. They have a ton of resources and knowledge and about what we can or cannot do. I view this as more "educating" than "selling" considering this is the first of its kind (EV industry).
I hope this helps!!