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We had a nice little rectangle on our driver side dash. Called for a due bill and they asked if we could try using a warm water microfiber cloth on it. It came off after a couple minutes of fairly gentle wiping. After a week it’s still gone.
Tesla service on the phone had me wipe mine with a Clorox wipe. I am pretty sure that method scratched my dash. A Tesla Service Ranger is coming to look at it Friday. They said they would try to clean it, and if not they will order a part, the guy on the phone said today. It looks like it took some of the coating off the dash.
Tesla service on the phone had me wipe mine with a Clorox wipe. I am pretty sure that method scratched my dash. A Tesla Service Ranger is coming to look at it Friday. They said they would try to clean it, and if not they will order a part, the guy on the phone said today. It looks like it took some of the coating off the dash. View attachment 286051
Whew, I'm glad it was Tesla that told you to do that. Doesn't look like something they're going to be able to clean. Please let us know how it plays out.
Gut tells me that there's some residue on the dash when it comes off the production line, and it's actually a discoloration of the residue due to differing sunlight exposure that is causing the issue. Then the dash gets gently cleaned the residue of varying shades gets removed and the markings disappear. I expect it's not a discoloration of the dash itself, as obviously it's a material designed to be exposed to sunlight. If that speculation is true, the real risk is in damaging the dash when removing the residue more than anything.
In this case it's probably best to have Tesla take care of it on a new vehicle. But otherwise I try not to use any harsh chemicals like bleach when cleaning the interiors of my vehicles. I've had good luck with Lexol products, something like this might do the trick: Multi-Surface Cleaner | Lexol
Update: Tesla Attempted to clean the dash. It did not come out. They are going to replace the top dash pad. Should have an another update in a few hours, when they call to schedule that. BTW Tesla Service Techs are awesome. They came to my work and everything.
They actually cleaned the dash, ended up with a scratch in its place. Took it back and they cleaned it again, hoping that its not covered up by some dash cleaner.
I was at the Portland service center for another matter and I showed my DS (looks similar to other’s pictures). He took it back into the detailing bay and they used diluted McGuire’s cleaner which totally removed it. Seems like Tesla has seen this before... and they made it right while I waited.