H. Dispute Resolution and Arbitration Agreement
To the fullest extent allowed by the law of Your jurisdiction, Tesla requires that You first provide Tesla,
during the applicable period specified in this Agreement, with notification of any issue You have
experienced within a reasonable time to allow Tesla an opportunity to respond, before You submit to our
dispute settlement program.
Should You elect to submit to our dispute settlement program, please send Your written notification to:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service
Please include the following information:
• This Agreement and Effective Date;
• Your name and contact information;
• Vehicle Identification Number;
• Name and location of the Tesla Store and/or Tesla Service Center nearest You;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts You have made with a Tesla Authorized Service Center or authorized
Tesla representative to resolve the concern, or of any repairs or services that were not performed
by a Tesla Authorized Service Center or Tesla Ranger.
In the event any disputes, differences or controversies arise between You and Tesla related to this
Agreement, Tesla will explore all possibilities for an amicable settlement.
In case an amicable settlement is not reached, Tesla offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that You submit Your dispute to our dispute settlement program and wait for a decision to
be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C. Section 2310 or
California Civil Code Section 1793.22(b)), although You may be entitled to pursue a remedy without
submitting under certain state laws or if You pursue any rights or remedies not created by these laws.
This dispute settlement program administered by NCDS is free of charge to You and is conducted by
local NCDS professionals who are trained and experienced in mediation and arbitration.
NCDS resolves disputes involving this Agreement which arise during the applicable Plan period specified
in this Agreement. You must file a request for arbitration with NCDS within 60 days (or 6 months in certain
jurisdictions) of the expiration of the applicable Plan period, provided you sent written notice to Tesla, as
specified above, of the alleged defect during the applicable Plan period.
To initiate arbitration, You must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
48046, and complete an NCDS customer claim form and mail it to NCDS. Please also provide a copy of
Your written notification sent to Tesla and/or all information required in such notification specified above,
Your desired resolution, and all receipts if requesting reimbursement. Upon receipt of Your request,
NCDS will contact You regarding the status of Your case and provide You with additional details about
the program.
When NCDS receives Your request, it will be forwarded to Tesla for response. After analyzing all
information pertaining to Your case, NCDS will schedule a technical evaluation if applicable. If You
request it, an oral hearing will be held prior to a decision being rendered. At this hearing, all evidence is
admissible. After considering all testimony and documents, the arbitrator will review the applicable legal
standards and render a decision. A settlement satisfactory to all parties may be negotiated at any time,
including prior to or after the arbitrator’s decision.
NCDS’s decision is binding on Tesla and You. Tesla will comply with the decision in a reasonable time
not to exceed 30 days after Tesla receives notice of the decision. Remedies include but are not limited to
repairs; reimbursement for repairs and incidental expenses, such as transporting costs; and repurchase
of this Agreement. NCDS decisions do not include attorney fees or punitive, multiple, or consequential
damages, except incidental damages as required by applicable law. NCDS findings and decisions are
admissible as evidence in any legal proceedings concerning Your Vehicle.
The description provided above is only a brief summary of the dispute settlement program administered
by NCDS. The dispute settlement program may be changed at any time without prior notice. Contact
NCDS at the above listed address or phone number for the most current information concerning the
dispute settlement program.