3G connectivity issues since V6.xxx

[Forty Creek]

Sorry to resurrect an old thread, but my 3G is really starting to be irritating. I had seven drops with long reconnect times driving between Manitoulin island and Mississauga today. This is more than I've ever had in the last year, and never this many on the same route. Any one else having more drops over the last couple weeks?

Yes. It's like the connection 'crashes' and then takes some time to reconnect. It started for me, right after a recent software update.

 

[hingisfan]

Yes mine's been bad the last couple weeks too. Losing connection in places along my regular route where I have never lost before.

 

[llavalle]

Same here.

But it does seem to reconnect faster now.

 

[Duckjybe]

Same here.

But it does seem to reconnect faster now.

Yes. Ever since the last update mine (and others) has been dropping constantly. Tesla is apparently aware of the problem.

 

[beeeerock]

Three times in ten minutes today.... absolutely horrible. And definitely started after the last firmware 'upgrade'. Hope a solution is sent our way soon.

 

[gpetti]

Presumably you've all notified Tesla? LTE Doesn't seem to be having this problem.

 

[green1]

Not sure it's related to any recent upgrade. I'm still on 7.0 and today I spent 3 hours straight with no cellular connectivity.

 

[Canuck]

Yep, it's gotten worse again, like it was about a year ago. Driving into Hope tonight on the #3 it didn't connect at all until I was at the Supercharger. If it's not happening to LTE then it's probably a good time to do the upgrade. I don't want to go through this again since I bet it's not a priority to Tesla to deal with a Canadian 3G roaming issue.

 

[richrootes]

Another one here. I have informed Tesla, and TJ at the Vancouver service centre told me that HQ is aware of the situation, and are working on a fix

It's pretty frustrating though, and only makes you appreciate the live traffic updates and TuneIn Radio more...

 

[Dakkor]

See this post I made:

Maps app crashing 3G connection

Solution is: Close your maps. Yup that suck, but it works.

 

[CadillacJack]

FYI - I had an email exchange with Tranmare - I mean Ambassador as they just moved to a temporary spot - and they told me that this is apparently fixed in a release last week and people may not be getting it properly due to weak garage Wifi (?) so use just 3G to get the update. Regardless I'll get an update when the car's back in on Friday.

 

[richrootes]

Weak Garage WiFi? That's a new one. Wonder what the build number is (if it's a standard update, of course)?

 

[hingisfan]

See this post I made:

Maps app crashing 3G connection

Solution is: Close your maps. Yup that suck, but it works.

I'm not using maps and it's happening. And I don't use wifi.

 

[skrenes]

I'm glad I'm not the only one. I did a bug report in the car when I was connected to WiFi in my garage (strong signal )

 

[mknox]

FYI - I had an email exchange with Tranmare - I mean Ambassador as they just moved to a temporary spot - and they told me that this is apparently fixed in a release last week and people may not be getting it properly due to weak garage Wifi (?) so use just 3G to get the update. Regardless I'll get an update when the car's back in on Friday.

No luck (yet) for me. On June 23rd, the Service Center pushed 2.24.78 to my car when it was in for something else, and that's when the terrible 3G dropout trouble began for me. It had always been rock solid for the last 3.5 years. On July 26th, I got 2.28.60 over the air, and the problem persisted. On August 5th, the Service Center pushed 2.28.75 to my car and it is as bad, if not worse than ever. Just today, I had 4 dropouts in about an hour of driving. Each time it took about 10 minutes to come back, so in that hour, I only had about 20 minutes of actual connectivity!

 

[richrootes]

No luck (yet) for me. On June 23rd, the Service Center pushed 2.24.78 to my car when it was in for something else, and that's when the terrible 3G dropout trouble began for me. It had always been rock solid for the last 3.5 years. On July 26th, I got 2.28.60 over the air, and the problem persisted. On August 5th, the Service Center pushed 2.28.75 to my car and it is as bad, if not worse than ever. Just today, I had 4 dropouts in about an hour of driving. Each time it took about 10 minutes to come back, so in that hour, I only had about 20 minutes of actual connectivity!

Not good. Wonder if it's the beginning of the end for 3G? If so, a discounted LTE upgrade should be offered

 

[mknox]

Not good. Wonder if it's the beginning of the end for 3G? If so, a discounted LTE upgrade should be offered

IMHO, it should be free if Tesla is "abandoning" 3G. Years ago, GM upgraded my OnStar to (then) 2G digital when the old analog cell networks were going away, and just recently a buddy had his Buick upgraded to LTE from 3G, also for free. And not to put too fine a point on another sore issue, my original pre-paid Service Plan did say I was to get free software and hardware upgrades as part of the plan I paid for.

 

[ccharleb]

Is the new firmware update (2.32.23) correcting this issue?
I did sent emails to [email protected] (starting July 17), and they transferred everything to my Service Center (Montreal). no joy.

 

[CadillacJack]

I can confirm that it does NOT. My car was in the SC on Friday, and they pushed the update, and 3G drops still happen even though they thought it would fix it.

As a bonus, my car now says 'Software Update is Required Contact Tesla Service' and nothing has shown up since Friday.

 

[Duckjybe]

The drops are getting very annoying. It happens to me every 15 minutes or so. I wonder if Elon knows about this?