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Even if this gets fix the MCU has been getting slower and slower since purchasing the car. Things like the dash cam viewer can take minutes to come up and then minutes more to be able to select a video. I’ve tried multiple types of high end storage and it makes no difference. Web browser is slow to launch or refresh even with full bars. Speed test are great but the whole MCU interface is almost so slow as to be annoying at the least.
Tesla asked for times, days, and video.
One tip for reporting…. Press and hold the car icon (one that brings up the controls menu) after approx 4 seconds it will show a message like ‘thankyou for reporting an issue’. This submits a bug report to Tesla including a screenshot, location, time/date etc. so no need to write down when it goes wrong, just submit the report showing that stuff isn’t working.I have a mobile service set for today. Tesla asked for times, days, and video. None of which I have. They then said mobile service wouldn’t be able to help and I should drop it off at service.
Until I get videos of this and note the dates and times I won’t bother dropping it off to service. Especially after your post.
Even if I could provide proof to Tesla without them being able to replicate it’s a wasted service visit.
Even if this gets fix the MCU has been getting slower and slower since purchasing the car. Things like the dash cam viewer can take minutes to come up and then minutes more to be able to select a video. I’ve tried multiple types of high end storage and it makes no difference. Web browser is slow to launch or refresh even with full bars. Speed test are great but the whole MCU interface is almost so slow as to be annoying at the least.
I’ve know several people who have older cars running the Intel 2.5 MCU and were able to get upgraded to Ryzen and it’s as fast as my car used to be when new before Tesla started loading in beta, all kind of games, and all kinds of features and enhancements.
Even if they fix this connection issue with software there are still plenty of issues these days on the Intel hardware.
Ryzen is plug and play I don’t know why they won’t do a swap, even if we pay for it.
Likewise I’d like to see the cell module updated. It’s getting dated, especially with everything you can pull down over premium connectivity these days.
I'm in the USA, I have the same issue, it will connect if I do a soft reboot, We turned in a service request with the exact time it was doing it. Their response was,I’m not sure if I’m having a software or hardware issue but I’ve recently lost LTE connectivity in my 2021 MYP running software v2023.12.5. The car will connect to my home WIFI without issues but now when I drive off it’ll take several minutes before it will connect to 3G. When it does connect to 3G it’s not stable and will disconnect and reconnect during my drive.
I have attempted to restart the system by holding down both scroll wheels. I’ve done this several times without success. I’ve even gone as far as powering down the car in the main menu under SYSTEM.
I’m not sure if anyone is having issues but I think this started when I updated the car to the latest version.
Oh I’m located in Vancouver BC Canada.
Forgot, 2023 model 3LRI'm in the USA, I have the same issue, it will connect if I do a soft reboot, We turned in a service request with the exact time it was doing it. Their response was,
The modem is going into airplane mode and this is a known issue, they are working on a firmware update. In the meantime, do a soft reboot to restore service. The good and bad part of driving a computer.
My Wifi Hotspot is on O2 as well and has no issues with connectivity at home. There is a regular blackspot on my commute that my phone will drop connection for a minute or so but it recovers by itself but the car won't. If it did then caching a music track or two would make you not notice the issue. It would also be good if the sat nav preloaded the entire route when it has a signal rather than leave big black boxes on the screen when it drops out. It's not difficult to do and you can cache map areas in Google Maps for the same reason.I keep reporting every failure (daily) in the open case I’ve got with Tesla. I’ve had to limp by with a WiFi hotspot. Which shows it’s clearly a cellular issue as everything is fine on WiFi.