Yes, there were no familiar faces in the service department with exception of one they are supposedly in California training so they were telling you the truth I did not see anyone that I recognized. Was not able to get eyes on your car either I'm sure that it was around there someplace but for the free time that I had I did not see it. I was mostly in tow by the delivery people at that point. I'm guessing it must be in the shop which is generally off limits I was not able to freely walk out there.
The inability or "I don't know if I want to call it unwillingness" or perhaps lack of effort would be a better term, of the delivery specialists and the Reps to communicate with their customers after they have some of, and in some cases a significant portion of your money for a car that most have never seen is highly frustrating to say the least.
To their credit however I am finding communication post sale and on the support side of things to be far better as I have run into a few issues on my Model S. My mobile connector is apparently faulty and the right side condenser fan in the front of the car does not work along with a few items that were included on the due bill when I picked it up but I was told not to worry and that I would be contacted Monday and they will see about getting a ranger out here to my house to diagnose and or repair those issues. That would be awesome to save me a drive all the way to the service center.
I'm pulling for you and hopefully the delivery team will come through I'm certainly feeling your pain but I can tell you that once you're out the door driving the car the sheer thrill of driving one of these things does help mitigate the suffering on the path to get to that point, doesn't necessarily make it go away, but it's a much easier pill to swallow once you're actually down the road in the car.
