Hi all,
Just posting to vent some of my frustration / see if anyone has been in a similar boat.
For the past two years of ownership, my car has suffered from numerous parking brake errors, that often leave me stranded far from home and having to get towed. The first time it happened was just a few months after I took delivery, back in mid-2013. Essentially, at random, my car will throw up tons of errors and will not release the parking brake.
The various errors I have continued to receive include:
I had the car to delivered to a family member in Kansas in January 2013, and drove it there for a bit before it started acting up. Tesla towed it to their St. Louis service center to be "repaired."
Here is what the St. Louis Service Center listed in their repair invoice:
Since the repair, the car has acted up many times. Sometimes if I let the car sit for a bit, the errors will clear themselves; other times, no matter how many resets I do, the errors will stay, and the car will be immobile. At the opening at the San Juan Capistrano Supercharger, the car would not go into drive, so I had to get the car towed back to San Diego and take a two hour Uber home. Not a pleasant experience. Just the other day we had to get towed to the service center for them to look at it again, but fortunately this time wasn't too far away.
Tesla Service Center San Diego will not cover any repair under warranty due to the MobilEye despite the fact this has been a documented issue on my vehicle for over two years, WELL before the MobilEye was even installed.
The service center disconnected the MobilEye because no matter what I said about it being a documented issue for over two years (and again, before the MobilEye was installed) they said there was nothing they could do. I was told that they would take a look at it again if it acted up after they disconnected the MobilEye, which it has. I have now been told that they plan on replacing the wiring harness that the MobilEye taps into, but they aren't even sure that this will fix the problem. The repair will be about $1,600 and they will not cover it under warranty. They say I should go after MobilEye for reimbursement. How funny.
A quick Google search shows that I am not the only one with this problem. Via PleasantonS at Tesla Motors Forum this April:
When I got into my P85D this morning I had the update notice and opted to have it install at 11:45 pm. I proceeded to drive to the gym and parked the car. When I got back into the car and attempted to put the car into drive the car continually gave an error/warning message that the parking brake did not disengage and a message to call service. Of course this was the one day I did not take my phone with me since it was charging and the gym is 5 minutes away. I was finally able to get the car to go into drive but it continued to report a parking brake error. When I got home I contacted service and explained the situation. We agreed to see if it was just a onetime thing and wait before doing anything. I also accepted the update and had it install immediately. I am hoping it was just a glitch but am curious if anyone else has experienced or seen anything similar?
And another from Rmbert, also on the Tesla Motors Forum, this July:
My model S got the latest update last night. Today on the way to work I heard a clunk at a stoplight and got a message "ABS system disabled". After work I got "ABS needs service, stability control disabled, tire pressure system needs service". I went for Chinese takeout and when I returned to the car, I couldn't put it in drive. There were 9 error messages "park assist disabled, stability control disabled, airbag system needs service, ABS needs service, tire pressure system needs service, parking brake not set, parking brake needs attention, passenger front airbag always on, car needs service".
The first call to customer service said he would contact the local service center and they would probably want to see the car. They would contact me on Monday as it was Friday and they were closed for the weekend (the car was still drivable). The second call after the car was totally disabled required a tow to the service center.
Has anyone else done the July 10th update? Any problems?
At this point, I have been plenty nice and understanding about the problem for two years, and my patience is wearing thin.
Has anyone here experienced anything similiar / does anyone have any advice on what to do?
Thank you
Just posting to vent some of my frustration / see if anyone has been in a similar boat.
For the past two years of ownership, my car has suffered from numerous parking brake errors, that often leave me stranded far from home and having to get towed. The first time it happened was just a few months after I took delivery, back in mid-2013. Essentially, at random, my car will throw up tons of errors and will not release the parking brake.
The various errors I have continued to receive include:
- Parking brake needs service (car may be free rolling)
- Parking brake not set (car may be free rolling)
- Regenerative braking disabled (proceed with caution)
- Traction control disabled (contact Tesla service)
- Stability control disabled (contact Tesla service)
- Passenger front airbag always on (contact Tesla service)
I had the car to delivered to a family member in Kansas in January 2013, and drove it there for a bit before it started acting up. Tesla towed it to their St. Louis service center to be "repaired."
Here is what the St. Louis Service Center listed in their repair invoice:
The customer is xxxx, the VIN is xxxxx, and the issue was intermittent Alerts and the parking brake would not release.
Originally we replaced the HV battery heater for a faulty temp sensor. We could not get the vehicle to act up again after a few days of testing so we shipped it back to the customer. When we arrived at the customer's house and went to unload the vehicle it acted up again and the parking brake would not release so we trailered it back to the shop.
During the second visit we found that we had an intermittent open circuit in the Chassis CAN and attempted to trace it to the source by disconnecting all the connectors in the circuit, one at a time, starting back at the parking brake module moving forward and checking the resistance. When we got to connector X967, in the right kick panel, we got a reading of 120 ohms on both sides. This suggested that this connector was the route cause. When we reconnected it and checked the resistance at X437 we got a reading of 60 ohms which again suggested we had found the problem. We do not have a pin drag test tool kit so we were unable to actually test the terminals at X967 so we applied Stabilant 22A to the terminals and for a couple of days could not duplicate the faults again.
Then when we were going to put all the trim panels back together it acted up again. We started performing more resistance test from X967 forward and we discovered that the open was due to a bent wire in the frunk about 6 inches back from the junction connector X747. It was one of the DG-WH wires. That particular wire had been cut and a new pigtail with connector was soldered in. The solder work was very good and they had used shrink tubing on it. The challenge was when they performed this repair that circuit became longer than the rest of the wires going to that connector so when it was taped back to the harness that wire was bent 180 degrees and pinched tight together.
We cut out the faulty section of the wire, making that circuit the same length as the rest of the wires. We soldered the wires and used shrink tubing on it. We then rapped it with Red electrical tape so it can be identified in the future as a repaired circuit.
Originally we replaced the HV battery heater for a faulty temp sensor. We could not get the vehicle to act up again after a few days of testing so we shipped it back to the customer. When we arrived at the customer's house and went to unload the vehicle it acted up again and the parking brake would not release so we trailered it back to the shop.
During the second visit we found that we had an intermittent open circuit in the Chassis CAN and attempted to trace it to the source by disconnecting all the connectors in the circuit, one at a time, starting back at the parking brake module moving forward and checking the resistance. When we got to connector X967, in the right kick panel, we got a reading of 120 ohms on both sides. This suggested that this connector was the route cause. When we reconnected it and checked the resistance at X437 we got a reading of 60 ohms which again suggested we had found the problem. We do not have a pin drag test tool kit so we were unable to actually test the terminals at X967 so we applied Stabilant 22A to the terminals and for a couple of days could not duplicate the faults again.
Then when we were going to put all the trim panels back together it acted up again. We started performing more resistance test from X967 forward and we discovered that the open was due to a bent wire in the frunk about 6 inches back from the junction connector X747. It was one of the DG-WH wires. That particular wire had been cut and a new pigtail with connector was soldered in. The solder work was very good and they had used shrink tubing on it. The challenge was when they performed this repair that circuit became longer than the rest of the wires going to that connector so when it was taped back to the harness that wire was bent 180 degrees and pinched tight together.
We cut out the faulty section of the wire, making that circuit the same length as the rest of the wires. We soldered the wires and used shrink tubing on it. We then rapped it with Red electrical tape so it can be identified in the future as a repaired circuit.
Since the repair, the car has acted up many times. Sometimes if I let the car sit for a bit, the errors will clear themselves; other times, no matter how many resets I do, the errors will stay, and the car will be immobile. At the opening at the San Juan Capistrano Supercharger, the car would not go into drive, so I had to get the car towed back to San Diego and take a two hour Uber home. Not a pleasant experience. Just the other day we had to get towed to the service center for them to look at it again, but fortunately this time wasn't too far away.
Tesla Service Center San Diego will not cover any repair under warranty due to the MobilEye despite the fact this has been a documented issue on my vehicle for over two years, WELL before the MobilEye was even installed.
The service center disconnected the MobilEye because no matter what I said about it being a documented issue for over two years (and again, before the MobilEye was installed) they said there was nothing they could do. I was told that they would take a look at it again if it acted up after they disconnected the MobilEye, which it has. I have now been told that they plan on replacing the wiring harness that the MobilEye taps into, but they aren't even sure that this will fix the problem. The repair will be about $1,600 and they will not cover it under warranty. They say I should go after MobilEye for reimbursement. How funny.
A quick Google search shows that I am not the only one with this problem. Via PleasantonS at Tesla Motors Forum this April:
When I got into my P85D this morning I had the update notice and opted to have it install at 11:45 pm. I proceeded to drive to the gym and parked the car. When I got back into the car and attempted to put the car into drive the car continually gave an error/warning message that the parking brake did not disengage and a message to call service. Of course this was the one day I did not take my phone with me since it was charging and the gym is 5 minutes away. I was finally able to get the car to go into drive but it continued to report a parking brake error. When I got home I contacted service and explained the situation. We agreed to see if it was just a onetime thing and wait before doing anything. I also accepted the update and had it install immediately. I am hoping it was just a glitch but am curious if anyone else has experienced or seen anything similar?
And another from Rmbert, also on the Tesla Motors Forum, this July:
My model S got the latest update last night. Today on the way to work I heard a clunk at a stoplight and got a message "ABS system disabled". After work I got "ABS needs service, stability control disabled, tire pressure system needs service". I went for Chinese takeout and when I returned to the car, I couldn't put it in drive. There were 9 error messages "park assist disabled, stability control disabled, airbag system needs service, ABS needs service, tire pressure system needs service, parking brake not set, parking brake needs attention, passenger front airbag always on, car needs service".
The first call to customer service said he would contact the local service center and they would probably want to see the car. They would contact me on Monday as it was Friday and they were closed for the weekend (the car was still drivable). The second call after the car was totally disabled required a tow to the service center.
Has anyone else done the July 10th update? Any problems?
At this point, I have been plenty nice and understanding about the problem for two years, and my patience is wearing thin.
Has anyone here experienced anything similiar / does anyone have any advice on what to do?
Thank you