Well, as many of you know over in the delivery tracking thread, I'm not happy.
I'll just try to summarize my gripes with this whole process:
- Ordered 10/11, confirmed 10/11, reconfirmed within an hour of the option to do so on 10/24
- Delivery scheduled for 12/5 on 11/5
- Entered production 11/21 (one of the first, first to note on TMC)
- Delivery of 12/5 slipped to 12/10
- Delivery of 12/10 slipped to 12/12
- Delivery of 12/12 slipped to "No ETA" with more details "next week"
- No real information about the delay except next week next week next week
- Any information that was given was not volunteered and had to be from pestering the DS
- Plausible (maybe) explanation about a seat issue from Jerome, yet no progress on production of my car since
- Debatable sales tactics on showing "285 miles" at the time of ordering to now be 242 miles when deliveries are happening
- Obviously this is up for debate since EPA miles and actual miles will be different, but it is still an issue IMO
- Delivery of cars out of deposit date order
- This could be partially explained by grouping and geographic distribution, but not such a gross discrepancy
- Production and completion of cars out of deposit date order
- "In Production" for 22 days and counting with no additional details on why
- 2014 tax credit critical to my purchase, yet a December delivery is questionable at this point
- From day one my purchase was 100% contingent on a December delivery and this was made known to my DS at the time
- NJ tax exemption available to me for the next month or so critical for purchase, yet a December delivery is questionable at this point
- I don't care about the heated steering wheel
- Trying to plan a my holiday family vacation around delivery
- 12/5 was before my vacation
- Other dates were worked into vacation plans for a trip back to Devon, PA to take delivery only to be cancelled
- Travel up and down I-95 is getting worse every day we get closer to the end of the month due to holiday travel. I'm no longer looking forward to the 1200 mile journey to PA and back to get the car for this reason.
- Tesla has been working to schedule inspection and trade in of my P85, however I keep defaulting to needing to do the trade at delivery time and they agreed to plan accordingly
- Not a huge issue yet as I still have my P85, but I'm racking on miles in the meantime which will surely impact my trade in value, which is an issue...
Long story short, this has not been a pleasant process. If I had to take a customer satisfaction survey based on this experience alone Tesla would not get very high marks.
I feel my DS just doesn't actually have the information he needs to do his job effectively, so, I don't think any of this is his fault in particular. I feel like if he knew what was happening that he would share it with me, so I have no problems with him. He responds to my emails and calls, although he just doesn't have any new information it seems.
I'm a pretty patient overall, but this process is wearing a little on my nerves.
I've sent an email to Jerome explaining my situation and noted intent to cancel if I can't take delivery by the 31st. My DS is also aware of my situation and my intent to cancel if delivery doesn't happen by the 31st. I wish someone would give me some confirmation on whether or not this will actually happen, however.
Anyway, I'll try to leave this be until I get any additional relevant info. In the meantime
I've sent Nerf missiles and launchers to some Tesla staff in protest of these delays.
-wk
Edit: I have noted that I will take delivery with whatever seats are available for now if that is a hold up.
Edit: If I don't get any useful information next week, I will be cancelling regardless. If no one can tell me for sure whether my car will be here by the end of the year next week, Tesla does not deserve my business. I will also note that if I do cancel this order I will not be reordering or going through this process again any time in the foreseeable future. I'll wait until there is a P85D floor model I can buy and drive off with if I ever get the urge to buy one again.